Comfort Suites Newport News Airport

Great location, convenient to restaurants, gas stations and general shopping. Pool was very good. Breakfast buffet was busy but had plenty of food. Bathrooms could use some updating but otherwise they were good. Highly recommend this place, especially if you have a family.

Never again

Great location

Miss Amy is the absolute BEST front desk manager! She is happy, helpful, hilarious, and professional! I cannot say enough nice things about her. She is a lovely lady and truly an asset to your company. I will stay there again because of her. She is the reason I came back this time!!

I stayed for 4 nights it was a pretty accommodating spot but we did happen to get some unwanted cigarette smell in our room from either the room next to us or the workers smoking in our room

The room was nice and spacious. The shower needs more water pressure. A little bit noisy, you could hear almost everything in the hallway.

Checked in at 6:00 PM. Sorry laundry and cleaning carts in hallway on the way to room. Room smelled strongly of cleaning solution and was very stuffy. Pillow on bed very uncomfortable. Breakfast was terrible. Waffle batter was old and did not cook properly. Had to discard waffles.

My recent stay at Comfort Suites Airport provided a generally positive experience tainted by a starkly disappointing interaction with a member of the staff. The room was impeccably clean and comfortable, meeting my expectations in terms of quality and upkeep. However, my encounter with the receptionist around 10 pm left a bitter taste. Upon returning to the hotel, I found the doors already closed, requiring a key card for entry. Despite my attempts, the card failed to work, prompting assistance from the reception desk. The receptionist, regrettably, exhibited a level of unprofessionalism and rudeness that marred the otherwise pleasant stay. She attributed the card malfunction to potential demagnetization caused by proximity to other items, particularly my keys. Despite my explanation that the key was kept in my wallet, her demeanor turned hostile. Her disrespectful tone, eye-rolling, and audible sighs escalated the situationu, leaving me feeling disrespected and unheard. Hospitality, a fundamental aspect of the service industry, was sorely lacking in this encounter. The dismissive and almost passive-aggressive behavior exhibited was jarring and unexpected. While her assistance resolved the card issue, the overall experience was tarnished by her lack of professionalism and courtesy. The comfort of the room and the hotel's amenities provided a satisfactory stay, but the memory of the poor customer service overshadows the positive aspects.

The ambience was calm and welcoming and the staff were very much accommodating and polite.