This is, without question, the worst hotel experience I have had anywhere in Vietnam.
The service is appalling. Staff were consistently rude, dismissive, and completely uninterested in helping guests. The only exception was Minh a young fella, who was professional and helpful—everyone else was the exact opposite.
The hotel facilities are equally unacceptable. The elevators are slow, unreliable, and clearly not fit for the number of guests. The gym doesn’t open until 8:00am—which is ridiculous for any hotel—and completely useless for anyone who trains early. The pool shuts at 5:00pm sharp, and staff aggressively enforce it. We were actually told to get out immediately, with no courtesy whatsoever.
Basic requests took days to be addressed—if they were addressed at all. We asked for extra pillows and waited three days for them to arrive. The TV remote was broken from day one and wasn’t replaced until three days later. This is basic hospitality, and they simply failed at it.
The entire place feels poorly managed, disorganised, and indifferent to guests. It’s not just our experience either—multiple other guests we spoke to were just as frustrated, with some even talking about asking for refunds.
Quite simply, this hotel should not be operating at the standard it claims. If you have any other option, take it.
