Libra Hotel Nha Trang

This hotel has 5 stars and good reviews, but it is not like good hotel. For the first there is no windows in the rooms, it is broken conditioner. Everywhere in this hotel is very hot. Towels are very old. It will be good to change it. There are cockroaches. So it is not clean here. Do not stay in this hotel.

We can see the sunrise from our window in the morning such a good view. The location is a little bit far from the ocean but still has a good view. Swimming pool in the building but still enjoy the sea view also that good. The facility in the room a little old they has only 2 pillows for 2pax so I have tried to call 0 to ask for more pillow no one pick up my call. The toilet got stuck on my check out date. The breakfast was normal. Anyway I still like it because I have spend only 1.2k THB for 1 night staying here.

I had a very pleasant stay at this hotel. The room was clean and well-maintained, which made me feel comfortable right away. The location is very convenient, making it easy to travel around and access nearby attractions. Overall, I highly recommend this hotel for anyone looking for a clean, convenient, and friendly place to stay.

Perhaps too many individuals reserve accommodations at this establishment, causing the reception operations to be protracted. The breakfast selection varies daily, and the ocean-facing room offers a pleasant experience.

I stayed at Libra Hotel for 4 nights and had a wonderful experience. The buffet breakfast was absolutely delicious with a wide variety of food options to choose from every morning. The ocean view from the hotel was very beautiful and made my stay even more special. The air conditioning worked perfectly, which was very important and comfortable. The room was clean and well-maintained throughout my stay. The staff were very kind, friendly, and always ready to help. The location is also excellent — close to the night market and the city center, making it very convenient to explore the area. I highly recommend and would definitely stay here again

We stayed at this hotel for the third time, so our expectations were not unrealistic. Unfortunately, this stay was disappointing in many aspects. Room issues: 1. In the evening the room is extremely dark — the lighting is very poor and the lamps are very dim. 2. There is nowhere to dry clothes. At the same time, there is a notice saying that drying clothes on furniture is forbidden, with a fine of 1,000,000 VND. So where exactly are guests supposed to dry their clothes? 3. The window cannot be opened — it is literally screwed shut. If you want fresh air, bring a screwdriver. 4. The city view is nice on higher floors, but there is a construction site nearby, and morning noise makes it impossible to sleep. 5. The cups and teaspoons in the room are very small and uncomfortable. 6. In the morning, the housekeeping staff talk very loudly while cleaning neighboring rooms. Breakfast: 7. Breakfast ends very early (9:30 AM). 8. Getting freshly cooked fried eggs is surprisingly difficult — staff strongly push you to take the pre-cooked ones, which are almost always cold. 9. The fried eggs are always poorly cooked: they are either undercooked or completely overcooked. Most important issue: This was our third stay, and we specifically requested certain room numbers in advance. The receptionist spent a long time trying to assign us clearly worse rooms and only agreed to our request after we explicitly showed our dissatisfaction. This is not the first time this has happened, which is especially frustrating for returning guests. Overall, this hotel could be much better if guest comfort and loyalty were treated more seriously.

The hotel is good. The staff is very friendly. The room was cleaned daily and was always clean. I was also pleased to see a gym on site. The sea is a 5-minute walk away. The breakfasts are delicious, but if you're staying longer, the food will be repetitive. I can recommend this hotel.

ABSOLUTE SECURITY BREACH, COVER-UP, AND DISHONEST MANAGEMENT—DO NOT BOOK HERE My stay was ruined by a severe and documented breach of my personal privacy and security, followed by a shocking attempt by hotel management to lie and fabricate facts rather than admit to a simple mistake. This is not a service issue; this is a severe security failure. THE VIOLATION: Despite clear instructions given multiple times and the "Do Not Disturb" (DND) sign on my door, staff forcibly entered my room (1306) while I was absent and without emergency justification. Upon my return, I discovered my room compromised, and worse, my passport and credit cards were left visible and exposed. I cannot verify that my belongings were not tampered with during this unauthorized intrusion. THE PROOF OF INTENTIONAL NEGLIGENCE: Management claimed I gave "explicit instruction to allow cleaning," but this is an outright, demonstrable lie. My instructions were given in three undeniable ways, all recorded on your security system: 1. I physically pulled up two fingers on camera to explicitly communicate the two-and-a-half-hour wait time. 2. I then showed staff the translated instructions on my phone, which the male front desk associate visually confirmed he understood. 3. The DND sign was active and was forcibly removed to gain entry. THE COVER-UP & LACK OF INTEGRITY: When confronted, management provided a dishonest, fabricated response that completely ignored the CCTV evidence and my specific instructions. It is clear that management would rather try to save face and lie than address the security risk. They are refusing to release the security footage that proves their staff's negligence and their official response's dishonesty. THE FINAL WORD ON ACCOUNTABILITY: If management responds to this review with a generic, "valued customer" lie or marketing spin, understand that they are still refusing to release the security footage that would either validate their stance or disprove mine instantly. Their choice to rely on PR spending rather than releasing the video evidence confirms their guilt. Because management refused to resolve this severe violation internally, I have formally reported this entire matter—including the initial security breach and the subsequent cover-up—to the local police, the Vietnam Tourism Board, and other regulatory agencies, as well as TripAdvisor, Trip.com, and Agoda. Do not trust this hotel with your security or your valuables. They cannot be trusted. I strongly advise all travelers to book elsewhere.