They must have given me the worst room in the entire hotel. It was on the first floor, in a corner, with no balcony and not even a full-length window. It looked nothing like the pictures. There was a small window where I could barely see the sea, but it was mostly blocked by trees. I was extremely disappointed.
I arrived at the hotel very early and spoke to the front desk, expressing my dislike for the room. They told me the hotel was full. At around 10 AM, they insisted that all guests had already checked in and they couldn't move me. When I returned in the evening, I tried again to ask the front desk if there were any available rooms to switch to. This time, I spoke to a male staff member. I explained my dissatisfaction, highlighting how far the room was from what I expected based on the room type I booked. He suggested I speak to their manager the next morning, implying I might get a refund or at least some compensation.
I went back the next day, and it was the same woman who appeared to be of Indian descent. I didn't even bother trying to communicate my issues again. Upon checkout, I once more expressed my discomfort during the stay, but she remained expressionless. This indifferent attitude, which initially just made me annoyed, ultimately pushed me to write this negative review.
If you're considering booking this hotel, I strongly recommend specifying your room preferences in advance, such as a high floor, avoiding end rooms, or corner rooms, etc. I always communicate my preferences when booking hotels. This time, I completely fell short, and my vacation mood was ruined by some of the staff. Chinese people should express their needs or dissatisfaction more often, so others don't think we're easily fooled.
Original TextTranslation provided by Google
