Radisson Blu Hotel, Nice Reviews

Response from Property: Dear Guest, Thank you very much for your outstanding review and kind recommendation. We are delighted to read that you found our facilities, cleanliness, service, and overall environment truly excellent. Your thoughtful words mean a great deal to our team.We appreciate your note regarding the sea temperature and hope it will be a little warmer for your next visit 😊. We truly look forward to welcoming you back soon to the Radisson Blu Hotel, Nice.Kind regards,Sophie PouyouneOperations Manager

Response from Property: Dear Guest,Thank you very much for your wonderful review and for choosing to stay with us for six days.We are delighted to read that you enjoyed our hotel’s location and found it convenient for visiting Antibes, Monaco, and the surrounding area. It is also a pleasure to know that your arrival experience was enhanced by the professionalism and warm welcome from our Front Office team, especially Pascal, who will be very pleased to receive your kind recognition.Your encouraging words mean a great deal to the entire team, and we are truly happy that your stay was such a positive experience.We look forward to welcoming you back on your next visit to the South of France.Kind regards,Ameni SouissiFront Office Manager – Radisson Blu Hotel, Nice

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback following your three-night stay in our Superior Sea View room.We are sorry to learn that several aspects of your experience did not meet your expectations, particularly regarding the replenishment of in-room amenities such as bottled water and snacks. This is not in line with our usual standards, and your comments have been shared with our Housekeeping team for immediate review.We also regret your concerns regarding the room allocation and the limited sea view from your assigned room. While room locations can vary within the same category, we understand your disappointment if the view did not fully meet your expectations.On a positive note, we are pleased to read your kind words about our Front Office team and their attitude, which will certainly be shared with them.Your feedback is very valuable and helps us improve both our service consistency and guest experience. We hope to have the opportunity to welcome you again under better conditions.Kind regards,Ameni SouissiFront Office Manager – Radisson Blu Hotel, Nice

Response from Property: Dear Guest, Thank you for sharing your feedback. We are very sorry to read about your experience.We are particularly concerned by your comment regarding unequal treatment based on ethnicity. We would like to state very clearly that we have zero tolerance for discrimination of any kind. All our guests, regardless of nationality or background, must be treated with the same respect and professionalism. Your allegation has been taken extremely seriously and has been escalated to senior management for internal review and corrective action.We sincerely apologize for the service and cleanliness issues you encountered, as well as for the shortcomings in responsiveness during your stay. This does not reflect our standards, and we regret the negative impression this situation has caused.Thank you for bringing these matters to our attention.Kind regards,Sophie PouyouneOperations Manager

Response from Property: Dear Jerry0526, Thank you very much for your outstanding rating and for sharing such positive feedback.We are delighted to hear that you found the property very clean, well maintained, and ideally located close to the seaside. It is also wonderful to know that our team made you feel welcome and supported throughout your stay.Your kind comments are truly appreciated and serve as great motivation for our staff. We look forward to welcoming you back for another pleasant stay in the future.Kind regards,Sophie PouyouneOperations Manager

Response from Property: Dear Lianggeqingpingguo,Thank you for taking the time to share your feedback following your recent stay.We are truly sorry to read about your experience at reception and the impression you had during check-in. Please be assured that we take such comments very seriously. We firmly uphold a policy of equal and respectful treatment of all our guests, without any distinction, and the situation you described does not reflect our standards nor our values.Your feedback has been shared with our front office team for review and follow-up, in order to reinforce our service quality and ensure a consistent and professional welcome for every guest.We sincerely apologize for the inconvenience caused and regret that your experience did not meet your expectations. Please feel free to contact me directly so we can discuss this further.We hope to have the opportunity to welcome you again and provide you with a much improved experience.Kind regards,Ameni Souissi, Front Office Manager – Radisson Blu Hotel, Nice

Response from Property: Dear Lianggeqingpingguo,Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations.We regret that your overall experience was unsatisfactory, and we sincerely apologize for any inconvenience you may have encountered during your stay. Your comments are important to us, and we take them seriously as they help us identify areas where we can improve our services and guest experience.Please rest assured that we remain committed to providing a high standard of hospitality to all our guests, regardless of background, and your feedback will be shared with the relevant teams for further review.We hope to have the opportunity to welcome you again in the future and provide you with a more positive experience.Kind regards,Ameni SouissiFront Office ManagerRadisson Blu Hotel, Nice

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not meet your expectations, especially regarding the room allocation, comfort, and the level of service provided.We sincerely apologize for the inconvenience caused by the air conditioning situation and the misunderstanding regarding its operation. Your comments about the room view, amenities, and in-room supplies have also been carefully noted, as they do not reflect the standards we aim to deliver.Please be assured that your feedback has been shared with the relevant teams in order to review and improve both our service and communication with guests.We regret that we were not able to provide you with a fully satisfying stay on this occasion and hope we may have the opportunity to restore your confidence in the future.Kind regards,Ameni SouissiFront Office ManagerRadisson Blu Hotel, Nice

Response from Property: Dear Guest, Thank you very much for your amazing rating and for sharing your kind comments.We are delighted to hear that you enjoyed the fantastic ocean view from your room and that you appreciated the overall hotel environment. Your positive feedback on our amenities, cleanliness, and service is truly encouraging and a great reward for our teams.It was a pleasure to welcome you, and we hope to have the opportunity to host you again very soon for another memorable stay.Kind regards,Sophie PouyouneOperations Manager