I really don't understand how this place has a 9.1 rating from tourists and is a 4-star hotel. The service is incredibly inattentive. When we checked into the room, there was no water, no glasses, no utensils. No fridge either. I called reception (and even figuring out which number to dial was a struggle), and it turned out the water was in the hallway. The receptionist said she couldn't bring glasses, a corkscrew, an iron, or anything else we needed because she was alone. We were told to either wait 20-30 minutes or go get it ourselves (it was 9 PM). This suddenly became *our* problem as guests.
In the morning, we wanted to order breakfast to the room, but couldn't find the menu via the QR code on the table. Another call – turns out the paper menu is at reception, so again, wait or go get it. They brought a room service breakfast form that was just bread with bread. I went down for breakfast instead, where at least there was scrambled eggs and cherry tomatoes. I assembled my own breakfast and asked them to bring it up.
When I brought the breakfast form to reception the next morning, they said it needed to be submitted a day in advance, not on the same day. I told the girl that nothing was explained during check-in – not about breakfast, not about water, nothing. Her reply? "You didn't ask." This phrase perfectly sums up their entire attitude towards guests here.
It feels like there's no soundproofing at all. We woke up in the morning to housekeepers pushing carts, and to our neighbors' conversations and the clinking of forks and knives. Apparently, they were having breakfast.
The rooms are old, the doors are old, and so is the air conditioning.
Overall, the hotel didn't leave me with any desire to return, especially not for such a significant price. Don't waste your time and money here. For the same money, I would have stayed at a Mercury hotel. At least those look beautiful and renovated from the outside.
The only positives are the good location and the beautiful view from the balcony room.
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