Okunoin Hotel Tokugawa

Location is abit off the main road and you need a car if you want to go sightseeing around Nikko area. Hotel staff was polite and the service was immaculate. The rooms were clean and amenities was of high quality. Food was delicious and the public bath was clean and good. Highly recommended for couples or for people who want to chill and do nothing.

Service is perfect and took care of everything well. Location wise not so convenient and better for self driving, otherwise cannot go anywhere nearby. One point should improve is the check out time is 10:30AM, which is way earlier than most hotel and may cause some inconvenience for some travelers.

This small, beautiful hotel is tastefully decorated with Japanese art and objects. We chose Western-style beds.  The room was spacious and airy. Sandals are provided for walking in the hallways; no shoes or sandals on the room’s traditional mats.  Breakfast and dinner are high cuisine, artfully presented in private dining rooms. The set dinner menu is 7 courses and way too much food, even with small individual portions of each serving (similar to a tasting menu, but highly traditional Japanese). The sashimi was the freshest I have ever eaten. The chef accommodated our dietary restriction of no meat. Shuttle vans can be arranged for pick up and drop off at train stations and local shrines. The staff’s English is limited so find a good translation app.

I really enjoyed my stay in this hotel. I will stay here again if I visit Nikko

Excellent staff, location and facilities. We enjoyed the food and the private hot tub on our balcony. All of the staff were very friendly, and went above and beyond with any request. Just avoid getting a massage. The masseuse was horrible. She had my wife keep her robe on and then covered her with towels before roughly rubbing her. She ended up with rug burns on her feet and a kinked neck. If you can avoid that disaster you will have a wonderful time here.

What an amazing stay! From the moment we arrived to checkout we were treated to warm and friendly service, every amenity we could want, a spacious and beautiful suite, indoor and outdoor onsens, and phenomenal meals. Highly recommend. We’ll be back!

Great traditional-yet-luxurious ryokan near the UNESCO temples of Nikko.  The room was amazing: it had a private hot tub, tatami mats,  a massage chair, and even binoculars.  Dinner was a delight, a classical tasting menu full of surprises.  My only complaints are about the shuttle system.  Hotel is extremely inflexible in how and when you can get a ride to and from the sites and train station: other than a couple of fixed time slots, they make you either walk or take a taxi.  Expected a bit more in this regard.  They also very much rushed me out the door in the morning which went counter to the relaxing experience I’d had.  Other than this, easy to recommend.

Had a wonderful experience at Okunoin. Service is superb, the meals are delicious (too much food actually!), and very pretty baths. I enjoyed the private bath at night with the water mirror. Highly recommend.

It is a great hotel, recommended to everyone. Good service. While I lost my jacket after checkout, the staff brought it back to me to the train station, awesome!