After reserving, I received a courtesy call from the hotel, and we then connected on WeChat since I don’t speak Chinese. The hotel introduced me to Long, the housekeeper, who coordinated our entire stay with great care and attention. Before our arrival, they asked if we had any special requests. As my wife and I were celebrating our anniversary, I asked them to decorate the room with flowers—and they did a beautiful job.
They also asked about our dinner and breakfast preferences and were impressively organized in their preparations. We arrived on a Saturday afternoon, but our taxi had trouble locating the hotel. I called Long, and he immediately came out to meet us—a huge help! When we checked in, they welcomed us with refreshments and even surprised us with a complimentary room upgrade. The room had a bathtub, which our three-year-old son especially loved.
To our delight, they had thoughtfully prepared a child’s hygiene kit for him, including kid-friendly soap, shampoo, and a dental kit. We also received a handwritten note, a fresh fruit bowl, and a lovely bouquet of flowers. The hotel itself is beautifully designed, spotless, and very tastefully decorated.
There’s a small indoor play area for children, including a slide, tent, and games—our son played there every day. We also enjoyed strolling around the grounds and spending time at the scenic swimming pool, which is nestled in the mountains. The food was another highlight: we had a delicious Chinese dinner and a traditional Chinese breakfast, both full of flavor.
Throughout our stay, Long was incredibly helpful and made our trip truly special. Thank you, Long!
I highly recommend Lost Villa. They have other locations as well, and we’re definitely looking forward to staying with them again.
