This is an older onsen hotel, and its main advantage is its proximity to the bus terminal. However, the room facilities are very old, and the cleanliness is questionable (there were chocolate crumbs on the floor). What really angered me was that when my family went to the onsen, they were reprimanded twice by the onsen staff for bringing the large towels from the room. My family doesn't understand Japanese, so they didn't know why she was shouting a lot of incomprehensible things at them. The onsen staff scolded them in front of all the other guests, which was very embarrassing for my family. We paid over 3,000 yuan to stay here during the holiday, and to receive such treatment was truly disheartening! After complaining to the hotel, we demanded a face-to-face apology! However, we had to negotiate and wait near the front desk for almost an hour, which wasted a lot of time and completely ruined our enjoyment.
Original TextTranslation provided by AI