Kanazawa Tatsunokuchi Onsen Matsusaki Reviews

Although the location is remote, the hotel provides shuttle service, which is great. There are not many attractions to visit nearby, but it is very comfortable to stay in the hotel most of the time and enjoy the hot springs. We chose to stay in the hotel and have two meals (breakfast and dinner). The service staff delivered meals to the room. The service was very attentive and the meals were very delicious. , the portions were generous, and they even helped us make the bed after the meal.

The staff and the landlady were very kind and I had a pleasant stay.

We plunged into traditional Japan. Excellent large room - apartment, hot springs. Breakfast and complimentary from the hotel are very tasty and filling!

We booked this hotel as our “nice getaway in Japan”. We spent months planning and chose this hotel based on its stellar reviews and picturesque photos. We said “treat YOSELF” as we paid the high rates. Arriving, we entered the facility with excitement and were heralded to our rooms to a “welcome tea ceremony” that felt chaotic, rushed, and left us bewildered. There was only one staff member who spoke English, and while she was exceptional, she also seemed to be overworked and spread a little too thin. She was called anytime we needed anything, and I’m not sure she was given any time to think or sleep. After check-in, we were welcomed to dinner which was held in a weird, sparse, conference room with fold out tables and chairs and very little decor. The dinner was also chaotic and the food was not great. We made it through dinner and tried out the private onsen. It was fine. All of it felt super outdated and while the price tag felt luxurious, the experience felt like a sad budget nursing home. We ended up leaving early and spent our precious and limited vacation time exploring more of Japan. Best decision we ever made.

Stayed with my wife and 11 year old in a room with a private onsen. I have to say, I was nervous about staying here because there were very few reviews and none that I could find since Japan reopened after the pandemic. I usually don't write reviews but I'm doing this for the next person that might be on the fence. I had the concierge at our hotel in Tokyo arrange the pickup from Matto station which went very smoothly. It's only about a 10 minute train ride from Kanazawa train station and the driver was waiting there for us as we exited the ticket gates at the station. When we arrived, we checked in with the one employee who spoke English and she gave us the overview of everything at the ryokan. We then went to our room and relaxed for a few hours until dinner time. I don't know if it was because we spoke English but we had dinner in a banquet hall all by ourselves. The dinner was absolutely amazing, it was the best meal I had in multiple trips to Japan. I don't want to spoil it but we did no upgrades to our meal and we wish we came even more hungry because it was a lot of food across around 10 courses. Everything was seasonal and each course was a setup to the next course, I loved it. After dinner we used the private onsen in the room and went to sleep. The next morning we had breakfast once again in the private banquet room and again it was an amazing meal. We relaxed for a few more hours and then they gave us a ride back to the Motto station. This is the perfect place to stay if you are looking for some peace and relaxation. Everyone in the ryokan was across the board super friendly and professional. The language barrier was a real thing but we kept an open mind and we made it through just fine. My wife and I have tattoos so using the public onsen was probably not an option, but since we splurged for the private one I probably wouldn't have used it anyways, though it is rooftop and looked super nice. Overall, I can't recommend a night here enough. It was for sure the highlight of our trip to Japan. Thank you so much to all the staff that made it such a special night for us. Mahalo!

Wherever I start with the review, I only see positive things in my memory. The Matsusaki Hotel gave my family and me a very warm welcome at the beginning of September 2023. We were looked after in a pleasant and loving way. The building itself looks very traditionally cozy from the outside as well as the inside, and this coziness noticeably sets the pace in the house. You simply forget all stress and let yourself slip into a sense of well-being. Our carer Natalie caringly introduced us to Japanese clothing and customs. She was always there when we needed advice and help. She responded empathetically to our wishes and needs. She had such a winning manner that we quickly felt at home in the very tasteful rooms. We slept very well in the beds, enjoyed the hot baths, the hygiene in stylish surroundings and found a wonderful selection of gifts in the hotel shop. The crowning glory in this idyllic hotel was the food. There was an abundance of exceptionally delicious and varied finely decorated dishes. The menu was carefully coordinated in a sequence that seemed to go on forever. Each course was an artistic act. The food was of high quality and excellently seasoned. Our supervisor explained the individual dishes to us in detail so that we received plenty of nourishment for our bodies and minds. We were particularly grateful to Natalie at the end of our stay for her commitment to arranging private transport to the airport very early in the morning when no official transfer was available. It was a wonderful time with only very friendly and nice people around us.