Disappointing stay at Embassy Suites. Checking in went well. When got to the room it wasn’t well maintained. Bathroom door wouldn’t close and there was mildew on the bathtub grout. No blankets for the pull out bed. The first morning of our stay we attempted to use the breakfast provided which ended at 9:30am. Went down at 9:10am and there was barely any food left. Just crumbs of bacon, fruit and yogurt gone, no pastries, etc. We then tried to get coffee and that was completely out. I walked around trying to find a staff member to ask to make more coffee. When I finally found a kitchen staff member, I told her the coffee was out and could she make some more. She said “Yeah, I’m not gonna make any more”. I said “you’re kidding right? It’s not even 9:30 yet” She looked at her watch and said “well it’s 9:25 and takes 7 min to brew so I’m not going to make any”. There were 5 other people waiting at the coffee area trying to get coffee too and they found it empty. They witnessed her talk rudely to us and then she walked away. We all looked at each other in disbelief. The hotel was completely full due to University of Oklahoma graduation weekend and there was only 1 pot of coffee for a hotel that probably had 750+ people staying there. An hour later I received a text from the front desk asking if I needed anything and told them blankets and the bathroom door to be fixed and that I would be leaving soon and gone till late evening. 10hrs later got back-no blankets or door fixed.
