Cassowary Hotel Reviews

Response from Property: Dear Glendam, Thank you for your kind feedback! We’re so glad you had a great experience and enjoyed our service. We will be sure to share your words of appreciation with our team. They truly value your comments and look forward to welcoming you back to Cassowary Hotel Best regards, Pauline Sigoli Hotel Manager

Response from Property: Dear j0kenn, Thank you for raising your concerns regarding the utilization of your credits during your stay. Please note that the hotel has a policy governing how credits are utilized. As per the arrangement, a Letter of Authorization (LOA) was required to be sent through to utilize for meals daily, which the hotel acknowledged the email and honored by providing meals accordingly perhaps the team did not meet the expectations, we are truly sorry. We understand that you were not fully satisfied with how the credits were managed, and for that, we sincerely apologize. To avoid any future confusion or inconvenience, we will ensure that your department coordinates and confirms all arrangements with the hotel prior to your check-in. Please also be advised that the hotel will provide the remaining credit balance back to the department. Thank you for your understanding. Best Regards, Pauline Sigolo - Hotel Manager

Response from Property: Dear Rubi, Thank you for bringing this matter to our attention. Please accept our sincere apologies for the discomfort you experienced during your stay, particularly with the air conditioning issues in your rooms. We understand how important a comfortable environment is, especially after a late check-in, and we regret that we did not meet your expectations. It is also concerning to hear that the issue was not properly resolved after maintenance attended, and that you were not informed in advance about the known condition of the rooms. This is not the standard of service we aim to provide. Please be assured that your feedback has been taken seriously and has been shared with our maintenance and front office teams to ensure more thorough checks are carried out and that communication with guests is improved moving forward. We truly value your feedback and appreciate you bringing this to our attention. We hope to have the opportunity to restore your confidence in us on your next visit. Best regards, Pauline Sigoli Hotel Manager

Response from Property: Dear Mr. Gibson, Thank you very much for taking the time to share your comments and suggestions following your stay with us. We truly appreciate your valuable feedback. We are grateful for your suggestions regarding the addition of a gym and swimming pool facilities. Guest input like yours helps guide our future improvement plans, and we will certainly take this into consideration as we continue to enhance our property. Please also accept our sincere apologies for the delay in food service and for the inconvenience caused by the television not functioning properly. This is not the standard we aim to deliver, and we are addressing these matters with the respective teams to ensure improvements are made. Regarding the laundry bags, thank you for highlighting this oversight. We will ensure that rooms are properly equipped, moving forward. Please note that our team is always available to provide any additional amenities upon request. We truly value your feedback as it helps us improve both our facilities and services. We hope to have the opportunity to welcome you again and provide you with a much better experience. Best Regards Hotel Manager, Pauline Sigoli

Response from Property: Dear Tony J, Thank you so much for taking the time to share your kind feedback following your recent stay with us. We are delighted to hear that you and your team from Arran Energy had an enjoyable experience at Cassowary Hotel. Your compliments about our food and, especially, our friendly and hardworking staff truly mean a lot to us. We take great pride in delivering warm hospitality, and your recognition is very encouraging for our entire team. It was a pleasure hosting you from the 14th to the 18th of March 2026, and we sincerely hope to welcome you and your team back again in the near future. Best Regards Hotel Manager, Pauline Sigoli

Response from Property: Dear Stefana D, Thank you for taking the time to share your feedback regarding your recent stay with us. While we are pleased to know that you found the hotel clean, we are truly sorry to hear about the service shortcomings you experienced. Please accept our sincere apologies for the inconvenience caused by the lack of air conditioning and television in your room. We understand how essential these amenities are to a comfortable stay. We are especially concerned to learn that the arranged 4:00 AM airport transfer did not operate as scheduled, leaving you waiting. This is certainly unacceptable and does not reflect the standards of reliability and service we strive to provide. Please rest assured that we are investigating these matters with the relevant departments to ensure corrective actions are taken immediately. Your feedback is extremely valuable to us as it helps improve our service and prevent similar occurrences in the future. We genuinely regret the inconvenience and disappointment caused and hope you will give us another opportunity to provide you with the experience you rightfully expect. Best Regards Hotel Manager, Pauline Sigoli

Response from Property: Dear Terry, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our rooms and found the beds comfortable. It’s especially rewarding to know that our staff made a positive impression and that our management team was able to promptly address any concerns during your stay. Providing a comfortable and welcoming experience is always our top priority, and your kind words truly mean a lot to us. We look forward to welcoming you back again soon Best Regards Hotel Manager, Pauline Sigoli

Response from Property: Dear Barksyp, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the rooms very nice. However, we sincerely apologize for the inconveniences you experienced during your stay, particularly regarding the television functionality, the absence of shower gel in the holder, and the lack of water and milk in the mini fridge. Please accept our apologies for these oversights. We take your comments seriously and have shared them with the relevant teams to ensure these matters are addressed promptly. We would like to reassure you that we will take the necessary steps to improve our services and facilities, and we are committed to ensuring that you are able to fully enjoy your stay on your next visit. Thank you once again for your valuable feedback. We look forward to welcoming you again in the future. Warm Regards Pauline Sigoli The Hotel Management

Response from Property: Dear Manivasagam J, Thank you for your kind feedback. We are delighted to hear that you enjoyed the quiet environment, friendly staff, and prompt service during your stay. It is a rewarding experience for our team to know that our efforts have contributed to a positive and comfortable stay for our guests. We look forward to hosting your stay in the near future and hope you will experience another memorable stay with us. Best Regards, Pauline Sigoli - Hotel Manager