Discovery Ancol Reviews

Response from Property: Dear Ibu Riskacity,Terima kasih telah meluangkan waktu untuk berbagi pengalaman selama staycation bersama keluarga di Discovery Ancol. Kami sangat senang mengetahui bahwa suasana yang family-friendly serta berbagai kids activities dapat memberikan pengalaman yang menyenangkan bagi Ibu dan keluarga.Kami juga menghargai masukan terkait kelengkapan amenities dan pemandangan dari kamar Superior Twin. Hal tersebut menjadi perhatian dan bahan evaluasi bagi kami untuk terus meningkatkan fasilitas serta memastikan kenyamanan tamu selama menginap.Kami sangat mengapresiasi kepercayaan Ibu dalam memilih Discovery Ancol dan berharap dapat kembali menyambut Ibu beserta keluarga dengan pengalaman menginap yang lebih baik dan berkesan.Salam hangat,Frieth SiahaanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your detailed feedback regarding your recent stay with us. We sincerely apologize that several aspects of your experience did not meet your expectations.Regarding the entrance fee to the Ancol area, please allow us to clarify that the entrance fee is a policy and charge imposed by the Ancol management, and it applies to every entry into the area. We regret any inconvenience this may have caused during your stay. We also take note of your feedback regarding complimentary entrance tickets and will review how this information is communicated to our guests to ensure clearer expectations prior to arrival.We are also concerned to hear about the condition of your room, including the creaking bed, difficulty with the door, stained bedsheet, and the condition of the towels. This is certainly not the standard we aim to provide. Your comments have been shared with our Housekeeping and Engineering teams for immediate review and necessary corrective action.Regarding the additional blanket charge, we apologize if this was not clearly explained or if the arrangement caused further disappointment. We will review the communication and service handling in such situations to ensure our guests receive appropriate assistance.We also appreciate your feedback regarding mosquitoes in the lobby and café areas, as well as your comments on the breakfast selection and quality. These points have been highlighted to the respective teams for follow-up and improvement.Most importantly, we regret that the actual room experience did not meet your expectations based on the information presented on Trip.com. We are continuously working to ensure that our room descriptions, facilities, and actual guest experience are properly aligned.Thank you again for bringing these matters to our attention. We truly value your feedback as it helps us identify areas where we need to improve, and we hope to have the opportunity to provide you with a much better experience in the future.Warm regards,Frieth SiahaanGeneral Manager

Response from Property: Dear Ibu Yolanifer,Terima kasih telah meluangkan waktu untuk berbagi pengalaman menginap di Discovery Ancol.Kami senang mengetahui bahwa Ibu menikmati upgrade kamar sehingga dapat merasakan kenyamanan di kamar yang lebih luas. Kami juga turut berbahagia bahwa rangkaian perayaan Hari Kemerdekaan, termasuk pool party, menambah keseruan selama kunjungan Ibu.Terima kasih atas apresiasi yang diberikan. Kami berharap dapat kembali menyambut Ibu dan keluarga di Discovery Ancol untuk pengalaman menginap yang menyenangkan dan berkesan.Salam hangat,Frieth SiahaanGeneral Manager

Response from Property: Dear Valued Guest,Thank you very much for your positive review of Discovery Ancol.We are delighted to know that our comprehensive facilities, affordable rates, and strategic location within the Ancol area added value to your stay. It is our pleasure to provide comfort and convenience, allowing our guests to enjoy the various destinations and activities around Ancol.Your appreciation is a valuable motivation for our entire team to continue maintaining the quality of our facilities and delivering warm, professional, and consistent service throughout every guest experience.We look forward to welcoming you back to Discovery Ancol and providing you with an even more memorable stay.Warm regards,Frieth SiahaanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your wonderful review!We are delighted to hear that you loved your stay and enjoyed our clean, modern, and comfortable facilities. Your kind words are truly appreciated and inspire our team to continue providing the best experience for every guest.We look forward to welcoming you back to Discovery Ancol Hotel for another memorable stay.Warm regards,Frieth SiahaanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort you experienced during your stay, particularly regarding the linen, dust, bathroom drainage, and the presence of mosquitoes.Please be assured that your comments have been taken seriously and shared with our Housekeeping and Engineering teams for immediate review and corrective action. We will also reinforce our room inspection and cleanliness procedures to ensure these concerns are properly addressed.We truly regret that your stay did not meet the level of comfort and cleanliness we strive to provide. Your feedback is valuable to us as we continue to improve our guest experience.We hope to have the opportunity to welcome you back and provide you with a much more comfortable and pleasant stay.Warm regards,Frieth SiahaanGeneral Manager

Response from Property: Dear Ibu Prisca Anita,Terima kasih telah meluangkan waktu untuk menyampaikan pengalaman dan masukan Ibu. Kami mohon maaf apabila pilihan dan cita rasa makanan yang disajikan belum memenuhi ekspektasi, termasuk dalam hal variasi menu sarapan.Kami juga mencatat masukan Ibu mengenai penyajian kopi, khususnya ketersediaan gula dan creamer yang seharusnya dapat lebih mudah diakses tanpa perlu diminta terlebih dahulu. Hal ini menjadi perhatian kami untuk dievaluasi bersama tim F&B agar kenyamanan dan kelengkapan pelayanan dapat terus ditingkatkan.Kami sangat menghargai masukan Ibu sebagai bagian penting dari upaya kami untuk melakukan perbaikan. Kami berharap dapat diberikan kesempatan untuk menyambut Ibu kembali dan memberikan pengalaman yang lebih baik di Discovery Ancol.Salam hangat,Frieth SiahaanGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely regret to learn that your overall experience did not meet your expectations.We apologize for the inconvenience caused by the internet connectivity and television issues during your stay. We understand the importance of having reliable connectivity and functioning in-room facilities, and your comments have been noted for further review with our Engineering and IT teams.Regarding the Ancol entrance fee, please kindly note that the entrance fee is determined by Taman Impian Jaya Ancol management. Nevertheless, we understand your concern regarding the additional charge each time you enter the Ancol area. We will continue to explore ways to make our guests’ arrival and access experience as smooth and convenient as possible.We have also taken note of your comments regarding the breakfast quality and beverage options. Your feedback will be shared with our Food & Beverage team as part of our ongoing efforts to improve both product quality and service.We are, however, pleased to know that you appreciated the friendliness of our staff and our convenient location within the Ancol area, which provides easy access to various attractions such as the bird park.Once again, please accept our sincere apologies for the shortcomings you experienced. Your feedback is valuable to us and will assist us in identifying areas that require further improvement. We hope to have the opportunity to welcome you again and provide you with a significantly improved experience.Warm regards,Frieth SiahaanGeneral Manager

Response from Property: Dear Tamu Kami yang terhormat,Terima kasih telah meluangkan waktu untuk membagikan pengalaman menginap Anda di Discovery Ancol Hotel.Kami senang mengetahui bahwa Anda dan keluarga menikmati fasilitas hotel, khususnya berbagai aktivitas yang ramah anak serta pilihan makanan yang beragam. Merupakan kebahagiaan bagi kami dapat menjadi salah satu destinasi staycation keluarga Anda.Di sisi lain, kami sangat menyayangkan pengalaman yang Anda alami pada saat proses check-in. Mohon maaf atas ketidaknyamanan yang terjadi. Kami memahami bahwa waktu tunggu hingga pukul 1***5, ditambah minimnya informasi yang diterima selama proses berlangsung, tentu belum mencerminkan standar pelayanan yang kami harapkan dapat diberikan kepada setiap tamu.Masukan yang Anda sampaikan sangat kami hargai dan telah kami teruskan kepada tim terkait sebagai bahan evaluasi untuk meningkatkan kesiapan kamar serta memperkuat komunikasi kepada tamu selama proses check-in, sehingga pengalaman serupa tidak terulang di masa mendatang.Terima kasih atas kepercayaan dan masukan yang Anda berikan. Kami berharap dapat kembali menyambut Anda dan keluarga di kesempatan berikutnya dengan pengalaman menginap yang jauh lebih nyaman dan berkesan.Salam hangat,Frieth SiahaanGeneral Manager

Response from Property: Tamu kami yang terhormat,Terima kasih telah menyampaikan masukan Anda kepada kami.Kami sangat menyesalkan pengalaman yang Anda alami saat proses check-in. Mohon maaf atas ketidaknyamanan yang terjadi, terutama terkait lamanya waktu antrean yang mengharuskan Anda menunggu dalam keadaan berdiri serta kurangnya perhatian dan komunikasi dari tim kami selama proses tersebut. Kami memahami bahwa situasi tersebut tentu meninggalkan kesan yang kurang baik.Masukan Anda telah kami jadikan evaluasi serius, khususnya terkait pengaturan jumlah petugas Front Office pada periode dengan tingkat kedatangan tamu yang tinggi, serta pentingnya komunikasi yang lebih proaktif dan kepedulian terhadap kenyamanan tamu selama menunggu.Terima kasih atas masukan yang sangat berarti bagi kami. Kami berharap dapat memiliki kesempatan untuk menyambut Anda kembali dan memberikan pengalaman pelayanan yang jauh lebih baik di masa mendatang.Salam hangat,Frieth SiahaanGeneral Manager