Grandboutique-Inn

Customer service is terrible, email them ages before my check in date but dont have any reply back from them. I email cause I will be late check in, cause I dont get respond on the date of Im arrival I just walk in hoping theres a staff there ( cause I see in their description that they have 24 hrs service desk ) but theres empty box office. Try to called property no answer. So helpless. Try to open the service desk the office so smell and dirty shout out loud called someone but look like no one stand by. At the end I need to change hotel in the middle of night and dont be bother to come there anymore even I was booked for 2 night. 1. The access to come in to the hotel/ apartmen is so suck, crowed and complicated. 2. Even I dont check in. I Can imaging the room will be dirty as cause the check in area so pig style. 3. The location is so noisy loud of music On at midnight when I arrive.. 4. Very not great place to stay and so dirty area. I rather not stay and not get the money back cause I feel is not warted to stay there..very bad service from the beginning.

The lines was dirt, I requested to change before use the bed however no respond, we were unable to sleep there. Water basin didn’t work. Fridge is uncleaned. We booked other hotel to rest while this one only keep our baggage’s until I left Jakarta.

Stayed 2 nights and the room was INFESTED with cockroaches — baby ones, medium ones, everywhere: bathroom, desk, even on the bed! No matter how many we killed, more kept showing up. Absolutely revolting. Reception? Nonexistent. No one’s ever at the desk. Had to wait outside in the heat because the office was locked. Check-in, key pickup, and check-out were all a hassle. And to make it worse, reception is in a different building from the rooms! No towels, only a disposable toothbrush and one tiny bottle of 2-in-1 soap. No refill, no care. Parking is NOT free — it’s ridiculously expensive even for hotel guests. Totally regret booking here. Never again!

Went there around 10pm. No reception. Called many times, no answer. No receptionist. Business sign is so small. Hard to find as well.

the room was okay, but the bathroom is a bit smelly 🥲😂 they have heater but only function in the morning. at night, the heater isnt heat. we tried to check put early in the morning and pass the keycard to the security , unfortunately they dont give back our deposit. tried to use hair dryer and the room blackout omg😂 thats all

The place is hard to find, poor quality rooms, some lights don't even work, dirty and dusty smelly..