⭐ 1/5 – Extremely disappointing experience
Honestly, this was one of the most disappointing stays I’ve had.
We arrived before check-in and were told to give them about 25 minutes to prepare the rooms. We left to get food and came back around 4 PM, but the rooms still weren’t ready.
I had booked two rooms — one pool view and one sea view. Neither room matched what I had paid for. The pool-view room had no pool view, and the sea-view room barely had a view of the sea. When I complained, the manager basically told me that because they had many guests, they couldn’t accommodate what I had booked. That is not my problem — I paid for those specific rooms.
The manager was also extremely rude and disrespectful. I personally felt that the way I was treated was racially motivated, which made the whole experience even worse. Thankfully, another staff member eventually stepped in and helped us.
I had also requested a birthday setup in the room, which was not done. Considering this was a birthday trip, that was another huge disappointment.
For the price we paid, I expected much better service and for the room we booked to actually match what was advertised.
I honestly would not recommend this place. The service, room allocation, communication and overall experience were extremely disappointing.
They should even stop advertising for awe view it’s a worst of money