Bruderherz

Easy check in, close walking distance to anything. Very clean. Room was perfect for one person staying one night.

Our hotel room was clean - small but that doesn’t matter. Loved the location and the restaurant was excellent.

The location is absolutely fantastic, right at the old town, 5 minutes walk from the main train station. Entrance to the hotel is easy to find, clearly marked next to the restaurant. The check-in was simple and straight-forward. The room was clean and modern, and provides basic comfort. However, I do feel that it could be more comfortable: * For starters, a closet, or at least a dresser, is rather a must for a stay longer than 1 night (the room only had a small coat hunger next to the door, with no additional storage space). * Another chair or couch would have been appreciated, especially for a double-room (there was only 1 chair, at the small desk). * There was no option to control the AC, beyond opening the window (and the internal courtyard was rather noisy, until quite late at night). * An in-room safe and a coffee maker would be nice to have, and improve significantly the comfort of the stay.

Very nice property with a great location near everything

The location was excellent but the room was terribly hot and made it difficult to get restful sleep. To make matters worse, a false alarm fire alarms woke us up at 2:15am and took about 20 mins to get sorted out before we could go back to our rooms. Then, the fire alarm went off again at about 2:57am and we went through about a 15-20 min wait before returning again. Totally ruined our sleep and negatively impacted the rest of that day. To make matters worse, it seemed the desk manager didn't want to face customers and only came out after we waited about 15 mins. He didn't ask how our stay was nor did he even bring up or apologize for the sleep disruptions. Absolutely cannot recommend this hotel.

We were supposed to stay at Hotel Bruderhertz 2 weeks ago, however when we arrived just after 5:00 pm to check-in the hotel was locked with no one in sight. We tried calling the after hours line with no answer or call back, and I tried emailing the hotel at the same time. We didn’t receive any communication beforehand with check-in instructions, and online it said the front desk would be open until 6:00 pm on Sundays. The only email we received was regarding parking, and nothing in relation to check-in steps, so we assumed we would show up and check-in like any other hotel. Moral of the story was we weren’t able to stay there, in the room we had already paid for, and had to pay for another hotel. We are still waiting to hear back from the hotel regarding a refund. We haven’t heard anything at all regarding this issue and this was now 2 weeks ago. I highly recommend not staying at this hotel, and at least no prepaying for the room. We are very disappointed with the lack of service and communication we’ve received. This issue could have been resolved with a simple apology, explanation, and prompt refund.

Nice place to stay and eat at the brewery below

Great rooms. Clean and modern. Staff was helpful and nice.