Karl August - a Neighborhood Hotel Reviews

Very clean and nice hotel at an artsy part of Nuremberg. Good location, nice parking underneath (paid). Walkable to the main town. Would stay again.

Great location, comfortable and peaceful. It's convenient for visiting nearby attractions, and the cafe downstairs is fantastic. Every staff member is lovely, and it's not expensive!

Title: Not a True 4-Star Hotel – Serious Failures in Safety, Service & Standards My stay at this hotel was extremely disappointing and fell far below what any guest should expect from a 4-star property. The issues were not minor — they involved basic safety, comfort, communication and responsibility, and the hotel consistently failed in all areas. 1. Room not fit for sleeping – confirmed by management My original room was street-facing and throughout the night heavy trucks were unloading directly outside. Due to a fault in the room’s soundproofing, which management later confirmed during inspection, the noise came straight through the door. I was unable to sleep for the entire night. For a hotel charging 4-star prices, this is unacceptable. 2. No in-room phone and no communication provided There is no telephone in the room, and guests are apparently expected to contact reception through WhatsApp — something never explained at check-in and only hidden behind a QR code on the key card. This is not “minimalist”; it is poor communication and poor safety practice. Because of this, when I had a serious issue during the night, I had no way to contact anyone from the room. 3. Unsafe situation created by the hotel At 4am, exhausted and distressed, I had to leave the room in pyjamas, walk across an open courtyard in the cold, and go to another building to reach reception. There was no security, no staff presence, and no safe way to report the problem from my room. A 4-star hotel should never put a guest — especially a woman alone — in that position. 4. Extremely limited amenities for the price The hotel markets itself as eco-friendly or minimalistic, but the reality felt like extreme cost-cutting: Only one bottle of water on the first night No kettle, no coffee machine No toothbrush, no shower cap, no basic toiletries No slippers or gowns Used cups left behind from previous guests No replenishment of any items during the stay This does not meet 4-star expectations in any way. 5. Bar not properly stocked On my very first visit to the bar, the wine I ordered from the menu was already unavailable. Another example of poor preparation and service standards. 6. Hotel refused responsibility – Trip.com had to intervene Despite confirming the soundproofing fault and acknowledging the noise problem, the hotel refused to provide appropriate compensation. The only resolution came from Trip.com, who stepped in when the hotel would not. It says a lot when the booking platform takes responsibility but the hotel does not. Overall Verdict This hotel charges 4-star prices but delivers nothing close to 4-star service, amenities, or safety. The building looks stylish, but the experience is defined by: Poor communication Inadequate amenities Serious nighttime safety concerns Faulty rooms Poor staffing And a complete lack of accountability I would not return, and I cannot recommend this hotel. I hope future guests are made aware of these issues before booking.

This is our favourite hotel in Nuremberg!! Attention to detail on every step of the experience, their crews were simply amazing! They are happy to serve you, not one person but every staff that I encountered. I got a surprise birthday cake in my room with a hand written note, am truly grateful and heartfelt. So thank you, Karl August your neighbourhood hotel. 5 stars and beyond. We will be back again for sure!

one of the best hotels I stayed fantastic service !!!

The hotel has a fantastic location, within walking distance of major attractions. The underground parking is large and easy to find. The hotel's fragrance is lovely and very relaxing. The rooms are beautifully designed and very new, with a large bathroom and complimentary drink vouchers that can be redeemed for a hot coffee. The beds are comfortable, and the soundproofing is excellent. A truly perfect hotel, impeccable! Parking is €20 per night.

Poorly equipped rooms Missing: minibar, coffee maker, vanity mirror slippers This at a 4-star hotel for €368 + €64 (2 people) for breakfast. Breakfast served by completely overwhelmed staff Served at the table on tiered trays, very little selection Coffee only in half-full cups, coffee pots only available in very limited quantities At €32 per person for breakfast, pancakes cost an unbelievable €6.50 extra No sparkling wine available All in all, completely overpriced For example, a 0.1l glass of wine costs €14.40 Not recommended

The hotel is in a good location, in the city center, and you can walk to several attractions

The hotel was very nice and clean, the service was nice and the location was excellent.

The hotel is in a great location, the rooms are lovely, and the staff is exceptionally friendly. There's also a public parking garage right nearby. This is my second time staying there, and I'll definitely be back.

The room was clean and the hotel was in an excellent location, very convenient. The hotel staff was prompt and friendly. Would recommend to friends. The hotel is in the central square, within easy reach of several major churches and shops

Will go again

酒店裝修時尚感十足，房間乾淨，空間足夠，只住一晚還送免費換領咖啡或雪糕券，接待處職員友善，可惜我們登記入住時太晚，泳池已關閉

來德國參加展會，按朋友的推薦入住這家酒店，體驗感很好。舒適的環境、美味的早餐，讓出差都變得美好起來！