Araliya Green Hills Hotel

The worst service I have ever encountered in more than 70 hotels in more than 20 countries. I booked a hotel on Ctrip, but the front desk said that Ctrip didn’t pay them, and asked me to communicate with Ctrip about the money. This was the first time I had to communicate with Ctrip about the money issue. One hour later, Ctrip had handled it, but then they said that my order didn’t include breakfast, even though breakfast was included in the room rate. I had to pay another $33.5, and I had to pay immediately. They couldn’t even swipe my VISA with a built-in chip. I took out two $20 bills and gave them to the front desk, but they actually rubbed the bills in front of me and said with a smirk that one of the $20 bills was problematic, and that the money was taken from an A** machine in Sri Lanka. I have never seen such disgusting service. After I paid, they told me that I would have to wait until the next day to get a receipt. What kind of ** rule is this? It took 1 hour and 20 minutes for a check-in, and there was no apology! The sun was about to set when I arrived at the room. The room was on the second floor in a corner. Outside the window was the truck garage next door. There was no scenery at all. I was about to rest when I suddenly heard a cough in the room. I was startled. There was a wooden door in the room connected to the next room, and I could clearly hear the next room talking and coughing! *********** Ctrip helped me coordinate a room change at around 9 pm. The quilt was very thin, there was no air conditioning, and the electric heater was not very useful and noisy. The overall experience was extremely bad! Finally, I would like to thank Ctrip's customer service for their patient service, and also remind everyone who is planning to stay in this hotel, this store******

In Noir, the weather on the mountain is relatively cold. There is heating in the house, but the room facilities are a bit old. The hotel is very beautiful, with a British-style design, a green roof and white walls. It is very beautiful.

Very good, the price is right, the buffet taste is more suitable for Chinese appetites, and there is live singing, including several Chinese songs 😆

The price is on the high side and the room is not air-conditioned, so it’s average

The hotel is on the mountain, the environment is very beautiful, like

Facilities: well-equipped and well adapted to temperature differences Service: enthusiastic service Environment: The environment in a small town in England is good Hygiene: the room is very clean

nice little garden