Extended Stay America Suites - Oakland - Emeryville

convenient location to where I'm going to visit my friends and relatives. Stayed few nights and did not encounter any issue. Breakfast was just fine, enough to start your day. Nearby store and restaurant available. Rooms are clean and good

Save your money. Don't stay here. I've stayed in my fair share of dirty hotels and can manage for the most part but when you see cockroaches, that's where I draw the line. When I first got to the floor my room was on, it already smelled of smoke even though I requested a non-smoking room. When I went into the bathroom, the sink and bathrooms had hairs in it as if it was never cleaned. Right when I was going to take a shower, I saw something on the wall and thought it was just a moth, but turns out to be a large cockroach. I immediately packed up my stuff and went downstairs to check out. I think this hotel is short staffed. When I checked in, Lydia at the front desk was on the phone but pretty sure it was a personal call, as I waited a couple moments and watched her hang up on the person. I was still polite and patient. When I went downstairs to tell her of my issue, she was cordial and did my refund as requested. However, it wasn't the full amount that I had paid and I asked to speak to a manager but she told me there was no manager and to call back the next day to figure it out. It wasn't until I pushed back a bit where she called some support number but ended up telling me the same thing and I had to call another number to solve my issue and get my full refund. Management - this roach issue looks like it's been going on for awhile. Don't respond to reviews and say you're addressing it when it's STILL occurring.