The Great Western Hotel Reviews

I enjoyed the place but was not happy at the fact had to clean cup in the bathroom sink and could not get clean cups . You pay money to stay in hotel you think you could get clean cup and told how to get hot water. When asked for clean cup said they never had any clean cups in a hotel

On arrival the hotel insisted on making a £10 charge for parking car outside hotel which I find unacceptable. It was pointed out that this was written within the (not easy to find) terms and conditions, which I accept, however the charge was listed as being £6 per day but reception staff would not give me the room key until I paid the £10 fee. I subsequently complained to Trip.com who have agreed to reimburse the £4 overcharge.

Lovely staff very friendly and helpful

I enjoyed my stay here, the room was clean and had everything i needed. The only drawback was the room faced the back where the bins were, which wasn't pleasant. The staff were helpful.and friendly.

Great location, one girl on reception pretty much all the time we were there, day and night... I was there last April and they had Tetleys on draft and it was a great pint, i was so looking forward to it, but no beer on other than Guinness ...that was very dissapointing, great bar area, great views but let down by choice of beers..

Convenient location with lovely views. Friendly, helpful staff. Excellent breakfast with lots of choice. We had a family room with a sea view consisting of a double and single bed. It was a very large room and had a sofa, coffee table and TV as well as tea and coffee making facilities  tThe staff were great but the hotel decor was a little tired. Parking is limited and cannot be booked in advance. It would be better if disabled drivers could pre-book parking. Parking is £10 a night unless you have a blue badge. There is only one disabled parking space and at the time we visited, some parking spaces were impacted by building works which made it awkward driving in and also took up several spaces.  I would stay there again and recommend.

Staff were great but the hotel it’s self was dirty and had a strange smell. It looked run down and there was a lot of dam and things falling apart

Great location, central. Good value for money. Room comfortable small double. Did not have breakfast but can be added for £15 pp. Would recommend & will return here again

Great location just think it’s needs a little bit of updating

We had a low price deal and stayed in a twin room which was spacious . Good tea/coffee and TV ( although signal kept dropping) comfortable beds. Bathroom was cold and fan would have ran all night, had I not switched it off . Good parking outside with £10 charge. Perhaps typical of an older seaside hotel. Many parts of it need updating. Our room had not been painted for some time and needed sprucing up.

Put this hotel down to "Bad experience" all the recent reviews are accurate. The sea view room was well positioned, there was a musty smell as the old wooden rotting paint flaking sash windows were screwed tight closed, carpet's are threadbare in places. Yes its an old hotel that creaks and groans and smell its age. You get the impression that the staff had had so many complaints they too are feeling as decerped as the hotel. my room was not cleaned for 3 days, when i asked i was bluntly told the i did not hang the "hanger" outside the door, when i told her that there was no hanger, she said you should have read the note on the door!. i took breakfast one morning at 07:30, when i entered the room the lady on duty stared at me then openly glanced at her watch, there was no "good morning". When i checked out there was no "thank you" or have a safe journey, the customer service to a foot passenger leaves a lot to be desired. Yes stay at the hotel, you know what to expect and put it down to an experience as few hotels are as bad as this, but remember this is an expensive experience, only saving grace is the location and the breakfast, and that's all!

Very disappointed. Run down, poor service. We expected a classic hotel but this appears to be managed by a group called “bespoke hotels”. Messages through Trip.com were ignored, but we got some upselling emails. After a very long drive, we arrived at 2:45 and were told to wait until exactly 3pm to check in, which created a queue of people. Not enough car park spaces, so if you’re not earlyish, you will need to park elsewhere. Rooms are old and cheaply furnished. Elevator did not work at all, so if you have accessibility needs it would be impossible as there are many stairs and uneven floors. Shower was hard to use. Hotel is far overpriced for the quality. It really needs to be closed and refurbished to bring it back to its old glory. We did not eat here, instead went to much better places nearby. Oban itself is lovely and we had a great time, but let down by this hotel.

I had been so looking forward to to a hotel with a room overlooking the sea ass da stated un my booking Not the nly was the room not overlooking the bay at Oban - but instead a brick wall instead . After complaining - after a wait of over an hour we were shown to a room with a sea view - a much larger room with stunning views This room was available for inly 1 if our 2 nights stays However , this ‘superior room’ had rotting window frames , pealing walls along with water damage , curtains falling apart at places & not all electrical sockets were working This had once been a grand hotel but now was more akin to something from FAULTY TOWERS Oban has so many hotels to choose from . The misleading inference that all bedrooms have stunning sea views is misleading at best - i would not recommend this establishment The fact that ********** recommends this place is doubly disappointing & misleading Trust in this app has also been dented

Attentive friendly staff ,room lovely and warm ,beds very comfortable hotel bit dated but otherwise very clean and welcoming perfect location in town and very affordable price