Hilton Ocala

Great hospitality from Pete (the director of F&B) for pleasant surprise drop by with congratulations... we sincerely appreciate the genuine from our heart

This turned out to be a very disappointing stay for my family and I. At check in, our room wasn't ready. I'm willing to overlook that because things happen, but for the cost of our room, it is rather ridiculous that it wasn't ready when check in starts at 1500 and we arrived a bit after that. Once we got our room, the shower curtain had a few mold spots on it, which is unacceptable for any hotel, let alone one that is supposedly this nice. Beyond that, the shower wouldn't drain properly. We showered in ankle deep water, so there was clearly a clog that should have been addressed. The front desk apologized and mentioned that they could have fixed it at any time with their 24-hour service staff, but that's not the point of this review. It's to show the lack of care shown toward the room that we were afforded for our one-night stay.

Bugs in sink and on pillow. Charged for parking never telling me and website says optional parking fee area. Water on floor and toilet never flushed. Wrote a letter to avoid writing review but no response, therefore writing the review.

The room was clean - no complaints! And the staff was friendly. We did not experience the breakfast or bar.

Rodriguez the lady who checked us in provided great customer service. Beds extremely comfortable great pool hot tub and excellent gym.

The room was clean. The bed was so so comfy! The AC kept the room cool & stayed on for the time we wanted it. It was a spacious room with a nice view of the pool. Nice pool deck & space to hang out.

Very nice and clean. Had a small issue with getting inside my room using the key is was provided but it was resolved quickly.

Everything was god except for breakfast it didn’t seem to be staffed according to, every table was full of dishes.. the sale was going on and should have been better prepared.