Waterscape by Southern Vacation Rentals

Wobbly table and chairs. Bathroom was a bit messy. Shower door didn’t shut. Drawers broken.

Our kids (ages 9,6,4) had an absolute blast. They loved the pool area, the lazy river, and the multiple hot tubs. There were several pool options for all ages. The Beach was just a couple of minutes walking distance from the pool, making for easy access between the two.

Our beach view was blocked by palm trees. Its a nice resort. Floors are not the cleanest as our feet turned black walking around the condo, we had them re-mop the place but our feet still turned black. Its a nice spacious condo. Beautiful resort water park is more for younger kids as the deepest pool is only 4.6 ft deep. The bar is a bit over priced. Pretty beachfront. But not everyone gets an ocean view.

Rooms were clean, the staff was friendly the few times I had to call, I didn’t have beach or ocean view from the room, but it was a great location. We enjoyed our time, and will be back!

Great location. Clean, spacious! The best vacation with my family.

There is no receptionist to help you. Everything is contactless. When you arrive and don’t have the room you purchase your out of luck. When arrived could not gain access to my room. Finally found a number you can text and had to call the security guard number for assistance.

Room was so confident and we love to have the balcony and the pool and the bar!!! We just don’t have a words so pretty and the access to the sea so much easier

It was very adequate

We stayed in Waterscape room #A330 and paid for early check-in. When we arrived, we found that the code for the door did not work. We called and obtained a new code for the door. Upton entering the room we found the bathroom floor covered in water. There was a leak from the ceiling in the bathroom that dripped directly down onto the toilet seat. There was water damage all over the ceiling along with mold. We called and had maintenance come out and they "addressed" the issue by placing a bucket on the seat of the toilet and said they would not be able to fix until later in the week. It took multiple hours to get to this point, so we basically wasted our early check-in. In the end we were not able to use this bathroom for 3 days. Maintenance found that there was a leak above our unit that had been going on for a while. We also found that the dead bolt would not lock on the door and the microwave did not work correctly. Both were eventually fixed by the maintenance group. The property and maintenance managers were great helps through all of these issues. The biggest problem was the rental group, Southern Vacation Rentals. They refused to reimburse the early check-in fee and would not offer a reasonable discount for the leak/mold issues. They claimed we could have still used that bathroom, even though there was water (from an unknown source) dripping from the ceiling onto anyone using that restroom.