Granada Luxury Okurcalar

Granada Luxury Okurcalar Reviews

Granada Luxury Okurcalar

Alara, Okurcalar, Turizm Merkezi, Okurcalar Mahallesi, TürkiyeView Hotel Details
Granada Luxury Okurcalar
Granada Luxury OkurcalarGranada Luxury OkurcalarGranada Luxury Okurcalar
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Granada Luxury Okurcalar Guest Reviews

4.4/5
Very Good
70 review
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All Reviews(70)
Positive reviews(57)
Reviews with photos/video(9)
Negative reviews(13)
Hediye
Standard Room, City View
Stayed in Jul 2023
Couples
1 review
3.0/5
Posted on Aug 20, 2023
HAYAL KKRIKLIĞINA UĞRADIM! BEN EŞIMLE BALAYI IÇIN GELDIM SAAT 11:30 ORDAYDIM 4 SAAT ODAMI BEKLEDIM YETMEDI, BALAYI ICIN GRLDIGIMIZI BELIRTMISTIK DEFALARCA. SÜS YAPMADILAR. TEKRAR BEKLEDIK 3 SAAT SAAT OLDU 16:00 ODAYA GIRDIM SÜS SADECE 1 KIRMIZI KALP YAPILMIS MEYVE ŞAMPANYA. RUSLARA ODAYI BI SÜSLÜYORLAR INSTEGRAMDAN GÖRMÜŞTÜM STORILERDE. AMA KENDI MILLETI ICIN KIYTIRIK BIR KALP IÇIN 11:30 DAN SAAT 16:00 KADAR BRKLEDIM !!! RUSLARA KIYMET VERIN BIZE VERMEYIN ONLARA COK GÜZEL SÜSLEYIN YATAKLARI AMA KENDI MILLETINIZ IÇIN SÜSLEMEYIN!! BOSUNA VERDIM 2.000€ YU !! BIRDAHA ASLA GELMEM !
Guest User
Standard Room, City View
Stayed in Jul 2023
Friends
1 review
5.0/5
Outstanding
Posted on Jul 23, 2023
We had a really nice holiday, the food was very nice, the pool and the sea were great, we would love to go again ✌️✌️
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Arif3412
Standard Room, City View
Stayed in Jun 2023
Family
1 review
5.0/5
Outstanding
Posted on Jun 20, 2023
A really perfect hotel, all the staff are amazing, especially Osman Bey, one of the lobby bar chefs, and Mustafa, the bartender, thank you very much.
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Guest User
Standard Room, City View
Stayed in Jul 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jul 7, 2023
This is our second visit to the hotel, everything is a perfect facility, the food variety is very good, the sea is very good, I hope to see you again next year, thank you
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ünal
Standard Room, City View
Stayed in Aug 2023
Couples
2 review
5.0/5
Outstanding
Posted on Aug 27, 2023
Very good
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Guest User
Stayed in Apr 2024
Other
0 review
5.0/5
Outstanding
Posted on Apr 6, 2024
We were there a while the whole family ,and my elderly parents , what an amazing experience , we had the time of our life , food was just extravaganza never understood how they did it !! I remembered to leave a review as this year only 4 of us are in beach club Doganay 🤮and it’s so bad especially the food that made me realise how grateful I am to Granada hotel , thank you for making good memories for my parents❤️.
Guest User
Stayed in Mar 2024
Other
0 review
5.0/5
Outstanding
Posted on Mar 1, 2024
Arrived in May 2023 (11 of us) 4 familys,Rooms lovely and clean-mini bar stocked every day,beds made fresh everyday-we stayed in a normal room just up from the lobby area for the first 8 days and we had our eye on the king suite from arrival-i asked at reception if it was available and if it was how much to upgrade the family-the manager said he could upgrade us when the current family left at a cost of 400 euros (working out at 100 euros a family) perfect!!!! Its the best suite ive ever stayed in its huuuuge and we all had our own rooms/bathrooms -higghllly recommend this if theres a few of you-you get views of all the restort here-you will not be disappointed,overall great holiday nothing to complain about..location isnt the best theres not much around if you like to venture out to different bars and restaurants.i would deffo go back but we like to try different places.
Response from Property: Dear Guest, First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Okurcalar. We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance. We are looking forward to welcome you again at our Granada Luxury Okurcalar. Kind Regards,
Guest User
Stayed in Mar 2024
Other
0 review
3.0/5
Posted on Mar 1, 2024
Hotel tries really hard but falls down in many areas. It’s not a 5 star resort albeit the service is very good and it’s definitely a solid 3 to 4 max on a good day. If you are on a budget and want copious amounts of booze and food and don’t mind loud and brash guests, go for it. If there any issue, guests services really do try are. Think twice about using the hotels own transfer service. Going out was fine however comping back, my baby left a few breads crumbs on the back seat that we missed when leaving. The driver very rudely complained and sped off. Got to be one of the rudest people I have met. Stay away from the hotel transfer!!
Response from Property: Dear Guest, First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Okurcalar. We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance. We are looking forward to welcome you again at our Granada Luxury Okurcalar. Kind Regards,
Guest User
Stayed in Aug 2023
Other
0 review
5.0/5
Outstanding
Posted on Aug 15, 2023
Have just come back from a fantastic 2 weeks! There was 7 of us all together 3 adults and 4 children ages 15,15,12,11. There was something for everyone to do! Food was so nice and there is plenty of options and the staff go above and beyond for you! (Especially for us English as we say please & thank you ) The entertainment at the hotel was spot on brilliant shows every night! And also a foam party during the day! The rooms were just perfect for what you need, clean and tidy! We had a land view room which was beautiful! We also renewed our wedding vows whilst there and the staff were brilliant as well as the manager and guest relations manager Yuliya, they all couldn’t have done enough for us! Eddie and Nas from the animation made the effort everyday to speak to us!! We would definitely return to this hotel!
6/11
Response from Property: Dear Guest, First of all we would like to thank you for choosing our hotel. We are happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Best regards and best wishes. Granada Luxury Hotels Okurcalar
Guest User
Stayed in Jul 2023
Other
0 review
1.0/5
Posted on Jul 31, 2023
Went on a family holiday here for the first time going to Turkey. Our experience was terrible reception were very rude on many occasions food was definitely not 5 star very salty and oily same stuff pretty much with a few exceptions lots of Turkey options which is just cheap meat. The snack bars burgers and chicken nuggets were processed meat. As an English family we felt very intimidated by the other guests VERY rude!!! Every day was a battle with something we had 9 nights here and I was looking at early flights after day 2. Awful experience hotel looks nice in pictures but is very worn and needs maintenance as I said this is not a 5 star hotel and it needs inspecting as it is misleading customers will never return to turkey after this experience as the culture and people are not what I except from a family holiday very sad that I have wasted money on this terrible holiday
Response from Property: Dear Explorer, First of all, we appreciate your choice; it is our pleasure to welcome you in Granada Luxury Okurcalar. We want to thank you for taking your time and your effort to share your comments about our hotel. Your opinions and observations are with greatest importance and assistance to us in order to be able to achieve the constant improvement, the guest satisfaction and the high-quality service we strive. Thank you for your assistance. We are looking forward to welcome you again at our Granada Luxury Okurcalar. Kind Regards,
Guest User
Stayed in Jul 2023
Other
0 review
5.0/5
Outstanding
Posted on Jul 17, 2023
I was in this hotel for the second time and again I was very satisfied. When vacationing in Turkey, only in Granada. Food, drink perfect. Sea and pools clean. Staff always willing and smiling. I can only recommend this hotel.
Response from Property: Dear Guest, First of all we would like to thank you for choosing our hotel. We are happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Best regards and best wishes. Granada Luxury Hotels Okurcalar
Guest User
Stayed in Jul 2023
Other
0 review
5.0/5
Outstanding
Posted on Jul 16, 2023
Hi!The best expirience,is my thirth time in Granada Okurkaler and this is very friendly ,offer suport and best services.Ms Julya Office,Mr Ibrahim restaurant,and Hassan bar Lobby,and Hamdy restaurant was the best ,Valeria. Offer suport and information.Best team ,best sevices and i can Say we will visit you NexT year again !Congratulation!
Response from Property: Dear Guest, First of all we would like to thank you for choosing our hotel. We are happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Best regards and best wishes. Granada Luxury Hotels Okurcalar
Guest User
Stayed in Dec 2023
Family
0 review
2.0/5
Posted on Dec 21, 2023
Reasons to go: 1. Good choice of food. 2. Great cocktail bar. Reasons not to go: 1. Located in the middle of nowhere. 2. Talking to Yulia in Guest relations was a waste of time. 2. Front of hotel is facing a speeding highway which (Onthebeach) removed from its advertising photos. Room was awful where nothing worked and we could not open the balcony door due to the noise and pollution. 3. If you are any colour apart from white, then Mr Sitki Gedik and his animation team will simply treat you like you are invisible. By far the worst animation team I have ever come across. 4. Excursion companies in the hotel lobby are a rip off. 5. The room we were given was only big enough for 2 people but there was 4 of us, I was offered a family room for £300 more, when I refused they said £280, then £250, then £230 and then came down to £200!! What a bunch of crooks. 5. Reception staff are by far the worst I have ever encountered. Upon checking in, Mr ANIS rolled his eyes and seemed annoyed he has to check us in. We were offered no drinks yet others were. This attitude remained the same throughout the stay. A really rude person. 6. Staff in pool bar making derogatory comments towards young girls and women in their own language. One mother understood what they said and proceeded to tell them off and shut up. As someone that has spent numerous years in the hotel Industry, I suggest Mr Anik to make immediate improvements especially with the FOH team, Guest relations team and Animations team. All 3 are shockingly bad.
Guest User
Stayed in Jun 2023
Friends
0 review
5.0/5
Outstanding
Posted on Jun 2, 2023
It’s one of the best hotels I’ve ever had been in. Wery clean hotel. Food was great. Staff is absolutely awesome. Specially SU and one of the best in hotel IREM. Thank you so much for your service and your great services from animation team . I wish hotels can have more staff like GRANADA LUXURY OKURCALAR
Response from Property: Dear Guest, First of all we would like to thank you for choosing our hotel. We are happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Best regards and best wishes. Granada Luxury Hotels Okurcalar
Shahid
Stayed in Nov 2023
Other
4.0/5
Very Good
Posted on Nov 5, 2023
This was our 2nd time in Granada Luxury Hotel. We are very pleased with service. Food with huge variety and delicious. Very good entertainment. Ibrahim (operations manager) and Julia (customer relationship mager) are great assets to this hotel. We got upgraded rooms without additional charges. However, the spa manager Yahya (so-called doctor) and Georgyi have no idea about customer service. Yahya even mentioned that European have no idea what does mean „medical massage“. He will provide you a free 15 min massage (by ladies from Africa and Asia) to find out what kind of treatment you need. These ladies make a standard statement and out of 10 people, it works on 1 or 2. In my case their statement were 100% wrong. My wife took one treatment and ended up tears. We would love to go to Granada Luxury Hotel again, but will never waste our money on cheap massage treatment there, as Yahya provides very poor service with European price level in Turkey.