We always stay at Aloft hotels when we travel, so this experience was very disappointing. The first day staff was okay and somewhat helpful, but nothing stood out. The lobby had stained furniture and a dirty smell, which was a bad first impression. When we got to our room, it smelled like smoke and dirt. The bathroom had hair in the shower and stained towels. The toilet paper roll was almost empty from the previous guest, and the extra roll was not wrapped, which did not feel sanitary. The carpet and furniture were stained, the chair had pet hair, and we found hair on the sheets and throughout the room. The coffee machine was on top of the fridge, and behind it there were old coffee stains on the wall that had not been cleaned. The charging ports did not work properly, and the room had an overall unpleasant smell. The walls were thin, so we could hear doors slamming all night.
This was my graduation trip, and honestly the hotel was the worst part. At check in, no one explained the amenities, and the ice machines were down. At checkout staff continued a conversation while we waited (Staff: African American lady and man). When finally helped I was told a receipt would be emailed but no one confirmed my email. When I asked, they gave another guest’s name. I corrected it and provided my email, but it still was not confirmed. We were never asked about our stay, and I still have not received a receipt. Overall, very disappointing
