Hampton Inn & Suites Opelika-I-85-Auburn Area

We did not get to stay when we arrived our room had been given away! An employee ran our card without permission before we arrived and it blocked so they rented to somebody else last min! We had driven four hours and had no place to stay after midnight! We had to find another place 35 min away! Will never use your site to book again! Very dissatisfied with the service and the desk guy was very rude about it!

We have stayed here several times when traveling between North Carolina and Louisiana. Always enjoyed our overnight stay.

Room was labeled handicap accessible but had to climb into tub for shower

Elevator did not work- and hasn’t worked for a while. The phones at the front desk also don’t work. I called the hotel prior to arriving and during my stay, multiple times. NO ONE answered!! They told me the phones haven’t been working.

Breakfast could have been better. Confusing. For example where was the non skim milk. Toaster broke. More fruit selections. … otherwise the stay was very nice.

The room was very clean. Breakfast was great! The staff was very helpful!

We use this for biz travel as the mid-point overnight - great location and team managing the facility.

At check-in, second room not ready. Had to follow-up twice to confirm if second room was ready. Person at check-in desk was way too casual and lacked professionalism.

Excellent customer service; the manager Karon was very helpful pleasant and responsive.