Radisson Hotel and Suites Zurich

We stayed for 2 days at the accommodation. The rooms are spacious, and the bathroom is also large. You get daily coffee and tea service, and there's a fridge, TV, and desk available in the room. Free water, ice, and a microwave are available at the hotel reception 24/7, and the staff are attentive. There's also an Italian restaurant where you can order food to your room.

The hotel's location is super convenient, with a tram station nearby and quick access to the airport. However, the room I was assigned had a strange, somewhat awkward shape. It was still livable, but personally, I'm not a fan of oddly shaped rooms.

The hardware is all good – transportation, rooms, and facilities are fine. However, the software is terrible, even bottom-tier. Software issue 1: Self-check-in machine. It's 2026, AI has been updated countless times, yet Radisson is still using a system with an extremely unfriendly interface, repetitive operations, and painfully slow response times, forcing guests to manually input endless information. The worst part is that the room assigned by the system, supposedly ready, was completely uncleaned upon arrival. After half an hour of hassle, I still had to check in manually. The department responsible for developing this system should be fired – it's utterly foolish. Software issue 2: Manual service. There's no concept of service whatsoever; just cold, impersonal queuing. From 6 to 8 PM, the lobby queue never cleared, filled with confused guests at the self-check-in machines or waiting in line for manual service. With such low efficiency, how does management optimize anything? The picture shows the room assigned the first time.

I frequently visit Zurich and this place is great, right in the city. There's a tram stop right outside, and a fully equipped kitchen. Breakfast is also good, provided by a neighboring chain restaurant. My family cooked dinner ourselves for the two nights we stayed. Swiss food isn't really to my taste, so after soaking in the scenery, we'll head back home for a big meal. There's a Migros supermarket nearby, so cooking our own meals saved enough money to cover the room cost for the whole family. We didn't park in the hotel's garage as we were driving, but used the public parking area behind the hotel which was free at night.

The hotel is a bit far from the train station. If you're coming from the train, make sure to take an Uber or check the fare beforehand and confirm the metered price with a taxi driver. Otherwise, you're very likely to be overcharged by taxi drivers. There's an Italian restaurant next to the hotel.

The room was tiny, and even with all the lights on, it was still dim, as shown in the picture. The parking fee was exorbitant, and this is the only negative review I've ever given on Trip.com. On top of that, a young male receptionist with medium-length brown hair told me I could only park until 11 AM the next day, with no possibility of extending it hourly. An extension would mean paying for a full extra day, CHF 35. This made my plan to tour the city and pick up the car around 3-4 PM the next day impossible. He then suggested an hourly parking garage across the street, so I canceled my parking. However, it turned out that garage wasn't open to the public. He gave me incorrect information, and the refund for the parking fee only came through days after I returned home, with Trip.com's intervention. The whole process was incredibly slow and inefficient. I even watched him pretend to type on the computer for five minutes, claiming the refund was processed and would appear later. I don't know if this was a discriminatory act or intentional, but another self-driving tourist and I spent a long time searching for the correct parking entrance. There was no prior information provided whatsoever. The hotel itself was also very dark, and the hygiene was substandard. With all the lights on, there was a dangling wire right above my bed, making me feel unsafe even while sleeping. The corridor was so long it took me a full five minutes to walk down it, and the staff I encountered neither greeted me nor smiled, nor did they offer directions. Out of my 15-day trip to Switzerland, this is the only hotel I've given a bad review.