Hotel Oran Bay Managed by Accor

Parfait

A very beautiful hotel with clean rooms and an absolutely stunning view. The food is delicious and varied, making for a very enjoyable dining experience. However, some of the restaurant cashiers do not reflect the standards of a five-star establishment. One of them, who also works as a bartender, sometimes adopts an unprofessional attitude. Customer service training would be highly recommended for some staff members, who don't even bother to smile and address guests in an aggressive tone. Aside from that, the spa is pleasant, clean, and well-maintained, contributing to a relaxing stay. Overall, a very nice hotel, but with a real need for improvement in the restaurant's customer service.

Pleasant stay and excellent professional team, especially the one who takes care of the impeccable rooms. This is my favorite hotel in Oran.

The welcome is warm and the staff is always available and attentive to the needs of guests. The rooms are spacious, modern and very well maintained, with a magnificent view.

I am a regular guest at the Oran Bay Hotel in Oran, Algeria, and have stayed there for several years. Unfortunately, my last stay was disastrous and completely unworthy of a five-star hotel managed by the Accor group. Even before my arrival, I encountered difficulties booking: when I contacted the hotel by phone, I was told the establishment was fully booked. However, when someone else took over my reservation a few days later, I was able to book without any problem. This leaves me perplexed about the reliability of the hotel's booking system and makes me think they might be missing out on many reservations due to a lack of professionalism or coordination. The problems began as soon as we arrived. I had booked a superior suite, and there was only one bathrobe and one pair of slippers, even though there were several of us. This seemed shocking to me in a hotel of this standard. But the worst happened when my son, who has asthma, had a severe attack with repeated vomiting and a fever of 42°C (108.6°F). That morning, I called room service to ask if they could bring up a special breakfast for him, as he was unable to go down to the restaurant. I was simply told that room service was an extra charge, without any consideration or question about his condition. There was no empathy, no medical assistance offered, no solution, even though I explained that I had a sick child in respiratory distress. I found this reaction deeply shocking for a five-star establishment that is supposed to prioritize the health and safety of its guests. Later, I asked for an extra blanket for my son, who was still feverish and shivering. I had to wait over an hour and make five calls before they finally deigned to bring it up. This is simply unacceptable. The buffet breakfast was disastrous every single day. The buffet was constantly understocked: plates, glasses, and coffee cups were always missing, and we constantly had to ask for more. The dishes were empty or in disarray, and replenishment was nonexistent. I took photos showing the state of the buffet: sparsely stocked, poorly presented, and sometimes dirty. One morning, my husband preferred not to even eat breakfast because the service was so appalling. The poolside food was also very poor. The fries were literally swimming in oil, the burger was inedible, and the bread was completely falling apart—clearly defrosted. Only the pizzas were acceptable. We appreciated the friendly and helpful pool staff, but otherwise, the quality was far from five-star standards. On the last day, another major problem arose: after our day at the pool, we returned to our room around 7 p.m.

This hotel is in urgent need of renovation; it's an important landmark for the city of Oran, serving as its facade and showcase. It boasts a prime location with breathtaking views. While managed by the Accor group, it falls below the average for a 5-star hotel. The cleanliness of the linens must be impeccable, and the staff, especially at reception and security, need training. The furniture, over 10 years old, needs replacing. There's a glaring lack of television channels, but the breakfast should be plentiful and varied, and the restaurant staff should be very attentive.

Hello, I'd like to share an experience that, despite everything, started off very well. One morning, I was having breakfast at the Hotel Le Bayl in Oran. The setting was pleasant, the weather was beautiful, and everything was going smoothly. I was with my cousin, and we asked if it was possible to use the pool area. The surroundings were very inviting. That's when a woman approached us, claiming that we hadn't paid the 10,000 dinars (approximately €40 per person) required for access. I calmly explained the situation and offered to leave without any problem, as I had no reason to force my way in. She replied that it was none of her business and that I could stay if I wanted. I decided not to go swimming. Unfortunately, I had the feeling that she was expecting something else—perhaps a 1,000 dinar note slipped to me discreetly. This kind of behavior is unacceptable to me, and I am firmly opposed to it. As I was leaving the hotel, she tried to get my attention a third time. It was getting frustrating, so I continued on my way… That's when things escalated. She called security, lowered the barrier to prevent me from leaving, and several officers arrived at once. Fortunately, security remained very professional. I was calmly escorted to her. It was an embarrassing moment for me, walking through the hotel under escort for no good reason. She then called her supervisor. I waited 20 minutes. Her manager, also very professional, quickly understood the situation… but still charged me 6,000 dinars, which is understandable since my cousin had briefly dived into the pool. In short, this experience has unfortunately dampened my enthusiasm for Algeria. Thanks to this woman who dared to lie to me, in front of her supervisor. I promised to leave a negative review, and here it is.

Je tiens à partager mon excellente expérience au sein de l'hôtel Oran Bay. Si le cadre est remarquable, c'est avant tout la qualité du service qui a fait la différence lors de mon séjour. Je souhaite saluer tout particulièrement trois professionnels pour leur dévouement : ​Au restaurant : Hamdi Hamid et Attar Wafa. Un immense merci à tous les deux pour votre accueil et votre grand professionnalisme. Votre sens du service et votre attention constante ont rendu chaque repas très agréable. C'est un plaisir d'être servi par des personnes aussi compétentes. ​Au Room Service : Sahraoui Soumia. Je tiens à souligner l'efficacité et la courtoisie de Soumia. Recevoir un service en chambre avec un tel niveau de soin et de politesse est extrêmement appréciable et contribue grandement au confort du séjour. ​Une équipe de ce calibre est un véritable atout pour l'établissement. Je recommande vivement cet hôtel pour la qualité de son personnel et je reviendrai avec grand plaisir.