My family and I went to check in, the receptionist proceeded to charge my card four times. She kept saying it wasn’t going through. She claimed maybe I didn’t have enough money in that card. I showed her my banking app and the charges. I tried my father’s card thinking it was a Chase Banking issue and she proceeded to charge his card 4 times. She asked another form of payment but we demanded to reverse the charges on the other cards first. Instead of her doing her job. She kept saying “You don’t have to get mad it won’t help anything” and kept repeating it over and over while we’re trying to get our money back. After an hour she finally reversed the charges and then conveniently her receiver stopped working. With other way to pay other than cash. I had to drive to the nearest bank, get cash, drive all the way back and finally pay for our stay. The staff was very incompetent and down right rude. Our hotel room was fine with all basic amenities. And at checkout had no issues. But for anyone who wants to stay here especially during grad season make sure to pay cash.
