DoubleTree by Hilton Orlando Theme Park Resort

The room though old but neat and clean. The makeup of room is sub-standard, I travelled with a group of 6, our hotels room sometime is not fully cleaned up, either did not refill tea/coffee, or left the dirty towels somewhere. When arrive at the hotel 3 of us did not have any shower gel refilled. I informed the reception to refill my tea bags (only provide 1 black tea and 1 camomile tea, which other hotels usually provide double of it), but it didn’t happen. Quite disappointed with the sub-standard services. The worst is I did an online purchase with free delivery to the hotel, I indicated to leave my package at the concierge. To my surprise, the package (delivered by UPS) was dropped off at the UPS center located within the hotel, and it costed usd15 to pick up the package! Exorbitant!

Overall, the facility was average. Would not say it was the most kept up. Food at restaurant was decent. Bartenders were very friendly.

Five Stars. All the staff were professional and courteous. The room was clean and smelled nice. The location was the best. The amenities were excellent. My daughter loved swimming in all the different pools. We had the greatest time. We definitely will be back.

The amenities are old and bathroom is not clear the way I’d like. The shower water wasn’t heated up well, and hot water didn’t last long enough for 3 ppl for tow days in row. Parking charge is much higher than some hotels. Won’t return for sure.

Shower space is to small and narrow.. They also chargeed resort fee $30 each night. And charge for the parking each day $25 , so each day i got $55 additional expense. So It is not good to do shopping with the price listed on the web site.  I’m a hilton honor memeber but not really feeling well treated…

The bathrooms are dirty and the smell is so bad ! There is a sewer smell all the time! And the water suddenly came out black !!