Convenient location for Universal. If you choose to not use your own car there's a city bus stop about 100 yards away, the schedule is online at goLynx.
Their 'on site' free shuttle to Universal and other parks doesn't exist. There is a shuttle that stops at a nearby property once in the morning returning once in the evening. If you think you want to use it, you need to ask where it picks up. It IS NOT on their property.
Continental breakfast is fairly good, if you like turkey sausage you're in for a treat.
HEAT in room didn't work, but the temperature in the building was close enough, we were a bit cool, but survivable. So we didn't mention it. Room was clean, someone came everyday to change towels. No option for 'do not disturb' which I usually do because I don't like people in the room when I'm not there.
Staff is extremely helpful. Nice people.
Overall, 8 or 9.
Enjoy your stay.