Victoria
December 27, 2023
Overall the property was nice, the area was in a great location, and staff was friendly. A few downfalls were the pools were not heated as told to us at check-in, the shuttles need to be booked in advance but there was zero availability from the day we arrived to the day we left, and the major issue we had was traveling with an elderly woman we were in a building quite far from the lobby and there was zero concern with how we were getting her there. She is unable to walk the distance and they basically told us to call an Uber to transport her from one building to another. We were having her scooter delivered later that evening but couldn’t until we had a room to provide the company. We asked if they could drive her over on the go carts they had with staff riding around the property and were told no, to figure it out ourselves. We also asked if there were shower chairs or rooms with chairs in the shower annd were told no they couldn’t accommodate.Overall, we would stay here again but not with someone who needs accommodations as the property has no ability to do so. The outlet is within walking distance, the Irish pub has decent food for a fair price, and the convenience store has anything you might need and their staff is amazing.