We reserved a king bed through *******, but upon our arrival, they informed us that a king bed was not available. I offered to pay extra to accommodate us, but the attendant insisted that they didn't have rooms with king beds available. All of them on the first floor had been taken or reserved, so we had to go to the second floor to a room with a double bed. The phone in the room was disconnected, and there was no way to call in case of an emergency other than to walk to the office downstairs, which was inconvenient