Best Western Hotel Fino Osaka Shinsaibashi Reviews
Best Western Hotel Fino Osaka Shinsaibashi
1 Chome-2-19 Higashishinsaibashi, Chuo Ward, Osaka City, Osaka Prefecture, 542-0083, JapanView hotel details
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Guest Reviews of Best Western Hotel Fino Osaka Shinsaibashi
8.6/10
Very good
1321 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.3
Service8.7
Cleanliness8.6
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All reviews(1321)
Positive reviews(1234)
Reviews with photos/video(312)
Easy to get around(218)
Convenient for shopping(140)
Close to metro(137)
Small room size(87)
Friendly front desk staff(42)
Luggage delivery service(18)
Nice bathtub(18)
Tasty coffee(11)
Negative reviews(88)
david821221
Comfort Double Room Non smoking
Stayed in Mar 2026
Family
44 review
9.2/10
Great
Posted on Apr 11, 2026
The hotel is very close to Changjue Bridge, less than a 5-minute walk from the subway station. It seems to cater mainly to Western guests. The bed in the room is indeed 1.9 meters, but the rest of the space feels a bit cramped.
Original textTranslated by Google
Response from Property: 這一次感謝您對評審的貢獻,感謝您的高評價。 非常感謝你。
我們感謝您的滿意,我感到非常高興。
我感謝您對我們的員工表示感謝。 我們的目標是進一步改善服務。
我們將在未來繼續推廣更好的服務。
我們真誠期待您的下次訪問。
Man Loong Woo
Comfort Twin Room Non smoking
Stayed in Mar 2026
Couple
16 review
6.0/10
Posted on Apr 10, 2026
The room is small. A bit far from the shopping areas. Need to walk around 15 minutes before can reach Dodonbori. But near to train station.
Response from Property: Thank you very much for having stayed at our hotel this time.
Also, thank you again for having posted a review despite being busy.
Based on the opinion received this time, we will reform and continue to aim for better service improvement.
If you use the hotel again, we are glad.
Bernice Ler
Deluxe Triple Room Non smoking
Stayed in Feb 2026
Family
3 review
7.0/10
Posted on Apr 13, 2026
The hotel front desk staff were not very helpful, and they seemed unhappy during our check-in. The room size was acceptable, but the air conditioning was poor and couldn’t be adjusted, making the room feel very stuffy. The window also couldn’t be opened to allow any airflow.
Additionally, the shower head in the bathroom couldn’t be adjusted in height, which was inconvenient. The mini fridge was not properly cleaned, as we found a previously opened bottle left inside.
Overall, it was not a pleasant experience, and I would not recommend staying here again.
wie0407
Comfort Double Room Non smoking
Stayed in Feb 2026
Family
8 review
10/10
Outstanding
Posted on Mar 26, 2026
Strategic location, close to food center, complete amenities. Free coffee and tea are available in the lobby
Response from Property: Thank you for sharing your feedback!
We are delighted to hear that you found our location convenient and enjoyed the proximity to the food center. It’s great to know that our room amenities met your needs and that you appreciated the free coffee and tea available in the lobby.
We look forward to welcoming you again and providing another comfortable stay.
Best Western Hotel Fino Osaka Shinsaibashi
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SF78
Premier Twin Room
Stayed in Feb 2026
Family
3 review
8.0/10
Very good
Posted on Apr 1, 2026
Good location great service. Stay at this hotel for every trip to Osaka Since 2019. There’s a free coffee vending machine and water vending machine separately. Washing machine, dryer and microwave also. All in level. This year their change daily housekeeping daily to every 3 days. The only complaint is there’s no anti slip mat inside the bathroom. As the floor is slippery after bath. This trip I Like the bathtub 🛁.
6/8
Response from Property: 尊敬的客人
非常感謝您再次選擇入住本酒店,並長期以來自2019年起在每次大阪之行中都惠顧我們,謹致以誠摯的謝意。
得知您對酒店的免費咖啡與飲水機、洗衣機、烘乾機以及微波爐等設施感到滿意,我們深感欣慰。同時,也很高興本次入住中您享受了浴缸帶來的舒適體驗。
另一方面,對於浴室內未設定防滑墊,導致您使用時存在不便與安全顧慮,我們深表歉意。關於浴室地面防滑問題,我們會作為重要的改善課題進行認真評估與研究。
此外,關於本年度將客房清掃由每日調整為每三天一次的政策,也感謝您的理解與支持。我們將持續努力,進一步提升整體住宿體驗。
衷心感謝您的寶貴意見,期待未來繼續為您提供更加安心、舒適的入住體驗。
此致
敬禮
Best Western Hotel Fino Osaka Shinsaibashi
Front
Wangyu ,Ivy Lai
Comfort Twin Room Non smoking
Stayed in Feb 2026
Family
10 review
10/10
Outstanding
Posted on Mar 12, 2026
Very kind and English fluent staff at reception! Clean and cozy bedrooms. Japan and Western style breakfast! Only one minute walking to train station. Highly recommended.
Response from Property: This time thank you for your contribution to the review, thank you for your high evaluation. Thank you very much.
We appreciate your satisfaction and I am very pleased.
Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.
I am very pleased that you have liked us.
I am happy if you can use the hotel again.
Best Western Hotel Fino Osaka Shinsaibashi
amd26
Comfort Double Room Non smoking
Stayed in Jan 2026
Solo traveler
13 review
10/10
Outstanding
Posted on Feb 13, 2026
Location is very good, only 10 mins walk to dotonbori and a 3 min walk to the nearest subway station! The surrounding have a lot of food options as well as kombini around. Would stay here again.
Response from Property: Thank you very much for staying with us and for sharing your wonderful review.
We are delighted to hear that you enjoyed our convenient location. Being just a 10-minute walk from Dotonbori and only 3 minutes from the nearest subway station makes it easy for our guests to explore the city. We’re also glad you found plenty of dining options and convenience stores nearby.
It truly means a lot to us that you would choose to stay with us again. We look forward to welcoming you back on your next visit to Osaka!
Best Western Hotel Fino Osaka Shinsaibash
Front
Guest User
Comfort Double Room Non smoking
Stayed in Jan 2026
Solo traveler
2 review
10/10
Outstanding
Posted on Feb 21, 2026
Great location, with plenty of restaurants nearby. Friendly and welcoming staff made the stay very pleasant.
Response from Property: Thank you so much for your kind words! We’re delighted to hear you enjoyed our location and the nearby dining options. Our team takes great pride in creating a welcoming atmosphere, and we’re thrilled to know you had a pleasant stay. We hope to welcome you back again soon!
Guest User
Family Room Non smoking
Stayed in Dec 2025
Family
6 review
10/10
Outstanding
Posted on Feb 5, 2026
Great location! The hotel is right near a subway exit (I think it was Exit 5a from Shinsaibashi Station, heading towards the Nagahoribashi Line). There's an elevator, and once you exit, it's just one block to the hotel. You can also walk directly underground from the subway exit all the way to Shinsaibashi Station.
Service: There was a male staff member at the front desk who spoke Chinese. The breakfast selection was decent, with Oden, noodles, curry rice, and more (picture 3).
Original textTranslated by Google
Response from Property: Thank you so much for staying at our hotel the past few days. I appreciate your gratitude towards our staff. Our goal is to further improve our service. I'm so glad you enjoyed our stay. I would love to have the opportunity to use our hotel again.
Papazao
Family Room Non smoking
Stayed in Dec 2025
Family
10 review
7.5/10
Posted on Jan 2, 2026
Get a connecting room for family of 4 at the last minute. Good for the size and I can open 2 big luggages. Limited selections and small space fo breakfast.
Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your feedback.
We are pleased to hear that our connecting room was convenient for your family and that the room size allowed you to open your large suitcases comfortably.
At the same time, we appreciate your comments regarding the limited breakfast selection and the small dining space. Your feedback is valuable to us, and we will use it as we continue working to improve our services.
We hope to have the opportunity to welcome you and your family again on your next visit.
Jackie Ma
Comfort Twin Room Non smoking
Stayed in Dec 2025
Traveling with friends
87 review
10/10
Outstanding
Posted on Apr 2, 2026
Nice stay with very good reception and the room was clean and got Lawson opposite the hotel
Response from Property: Thank you very much for staying at our hotel.
Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service.
We look forward to seeing you soon on your next visit.
Racquel03
Comfort Twin Room Non smoking
Stayed in Nov 2025
Family
4 review
10/10
Outstanding
Posted on Jan 7, 2026
🛏️ Rooms & Comfort
Rooms are spacious, modern, and quiet, with large windows offering dramatic views over the river and city skyline. Guests often highlight the attention to detail — from plush bedding to thoughtful amenities — making it perfect for couples, honeymooners, or travelers wanting a little indulgence. 
The bathrooms are particularly well-reviewed, with deep tubs and premium toiletries — a relaxing reward after long days exploring Osaka.
Response from Property: Thank you very much for choosing our hotel and for sharing such wonderful feedback.
We are delighted to hear that you enjoyed the spacious and modern guest room, the dramatic views from the large windows, and the relaxing bathroom amenities.
Providing a comfortable and memorable stay for our guests is our top priority, and your kind words are truly encouraging for our team.
We look forward to welcoming you back on your next visit to Osaka and hope to create another exceptional experience for you.
Best Western Hotel Fino Osaka Shinsaibashi
Guest User
Comfort Double Room Non smoking
Stayed in Nov 2025
Family
1 review
8.5/10
Very good
Posted on Jan 2, 2026
Overall the hotel services is good and excellent. Location nice lots of restaurants and family mart, Lawson nearby. Easy to access, about 10 minutes walk to shinsaibashi centre. Breakfast ok.
Response from Property: Thank you very much for staying with us and for sharing your feedback.
We are delighted to hear that you found our hotel services excellent and enjoyed our convenient location surrounded by many restaurants and convenience stores. It is also wonderful to know that the access to Shinsaibashi suited your needs.
We appreciate your comment regarding breakfast as well. Your feedback is valuable to us as we continue working to improve our guest experience.
We hope to have the pleasure of welcoming you again on your next visit to Osaka.
Mavericksaw
Comfort Double Room Non smoking
Stayed in Nov 2025
Family
29 review
10/10
Outstanding
Posted on Dec 28, 2025
Great price, and tons of restaurants nearby! It's super close to the subway, and there's a convenience store right outside the door. Parking is easy too, not too many cars. Plus, free coffee in the lobby! I'd definitely stay here again!
Original textTranslated by Google
6/9
Response from Property: Thank you for staying at our hotel. I appreciate your gratitude for our staff. Our goal is to further improve our service. We will continue to promote better service in the future. We sincerely look forward to your next visit.
Guest User
Comfort Double Room Non smoking
Stayed in Dec 2025
Business traveler
23 review
9.5/10
Amazing
Posted on Mar 7, 2026
Great location, very convenient for shopping and dining. Highly recommend!
Original textTranslated by Google
Response from Property: 非常感謝您的好評與推薦!很高興您覺得我們的位置很好、交通方便,周邊購物和用餐也很便利。
能夠為您的出行帶來便利,我們感到非常開心。期待您下次再次光臨,祝您生活愉快!
Best Western Hotel Fino Osaka Shinsaibashi
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