Hotel Hankyu GRAN RESPIRE OSAKA

This is a new hotel, and the decor is quite nice. The room was very clean. It's located right next to a large shopping mall, and the front desk staff can communicate in English without any issues. By all accounts, it should be a great place. However, the hotel lacks a 'human touch.' To streamline check-in and check-out, everything is automated with machines. The staff only help you use the machines and nothing else. They refused to even send a business card or call a taxi, let alone provide information about nearby attractions. I understand more hotels will likely adopt this model in the future, but it's not suitable for my family, as we prefer interacting with people during our stays.

The room was incredibly tiny, and the ceiling was very low, making it feel cramped and oppressive. There wasn't even enough space to fully open a regular suitcase (if you did, you couldn't move past it in the aisle). The two beds were exceptionally small and placed very close together. The price wasn't cheap either, making it extremely poor value for money. It's at least a 15-minute walk to Umeda Subway and the shopping district, so the location isn't good either! All the windows were sealed, making the room incredibly stuffy.