Sotetsu Fresa Inn Kitahama Reviews

Response from Property: 非常感謝您下榻本酒店。得知您對酒店的清潔衞生、隔音效果、免費設施及價格感到滿意，我們深感欣慰。希望您下次造訪大阪時能再次光臨，我們期待着您的再次光臨。相鐵Fresa Inn北濱 —— 前台

Response from Property: Thank you so much for staying at our hotel and for sharing your valuable feedback. We sincerely apologize that the room size did not meet your expectations and made you feel cramped. At the same time, we are delighted to hear that you appreciated the cleanliness of the room, the daily garbage collection service, and the smooth check-in and check-out process. We also appreciate your feedback on the bathtub facilities. We understand that every guest has different preferences regarding facilities and standards, and your feedback will help us continuously improve to ensure a comfortable stay for all guests in the future. We look forward to serving you again. Sotetsu Fresa Inn Kitahama – Front Desk

Response from Property: Thank you very much for staying at Sotetsu Fresa Inn Kitahama.We are delighted to hear that you enjoyed our location, including its convenient access to the subway and Keihan Railway, as well as its quiet surroundings. We are also very pleased to receive your kind words regarding our staff's service, English-language assistance, the cleanliness of your room, and the comfort of your bed. These compliments are a great encouragement to all of our staff.We are truly grateful for your feedback that our hotel is ideal for solo travelers, and for your statement that you will consider our hotel brand again on your next stay in Japan.We will continue to strive to be a hotel where guests can enjoy a comfortable and safe stay. We look forward to welcoming you back again.Sotetsu Fresa Inn Kitahama Front Desk

Response from Property: Thank you so much for staying at Kitahama-Sotetsu Fresa Hotel. We are delighted to hear that you appreciated our hotel's convenient location, offering easy access to Kitahama and Yodoyabashi stations, as well as Umeda and Shin-Osaka. We also appreciate your positive feedback on the Chinese-speaking service provided by our front desk staff. We will continue to strive to provide even better service so our guests can have a comfortable stay. We hope you will choose to stay at our hotel again for your next short trip or business trip. We look forward to your next visit. Kitahama-Sotetsu Fresa Hotel Front Desk

Response from Property: Thank you for staying at Sotetsu Fresa Inn Kitahama and for taking the time to provide us with your valuable feedback. We are delighted to hear that you were satisfied with the hotel's price, facilities, and amenities. The hotel offers a variety of amenities, including cosmetics, makeup remover, and moisturizers, for guests to use as needed. A microwave is also provided to make your stay more convenient. We appreciate your positive feedback regarding the room's size; although small, the space was well-arranged and not too cramped for one person. However, we sincerely apologize for the inconvenience caused by the limited room size, which prevented a 28-inch suitcase from fully opening. Given the limited room space, we will continue to strive to provide a more comfortable stay for our guests in the future. Furthermore, we sincerely apologize for the noise you mentioned at night that disturbed your rest. Providing a quiet and comfortable sleeping environment is something we take very seriously. We will further strengthen the inspection and management of the hotel environment to provide a more reassuring and comfortable stay for every guest. Thank you very much for your valuable feedback. We sincerely look forward to your next visit. Sotetsu Fresa Inn Kitahama Front Desk

Response from Property: Thank you so much for staying at Kitahama Sotetsu Fresa Hotel and for providing your feedback! We are delighted that you enjoyed our hotel's location between the Umeda and Shinsaibashi shopping districts. The hotel is conveniently situated and easily accessible by walking or subway. Thank you for your positive review of the room's comfort. We were especially pleased that you were able to easily open your 29-inch suitcase. We also appreciate your appreciation of the hotel's atmosphere and price. We sincerely look forward to your next visit. Have a pleasant trip! Kitahama Sotetsu Fresa Hotel Reception

Response from Property: Thank you so much for staying at Sotetsu Fresha Inn Kitahama and for taking the time to share your valuable feedback. Regarding the soundproofing of the room, thank you for your positive feedback on the windows' sound insulation. However, we sincerely apologize for the inconvenience and disturbance caused by the persistent low-frequency noise in the room. We are very sorry that the source of the noise was difficult to pinpoint, which affected your stay. We will further strengthen equipment checks in the future and strive to provide a more comfortable accommodation environment for our guests. In addition, we appreciate your candid feedback on the room size and view. We regret that your room, located on a lower north-facing floor, did not offer the ideal view. Regarding the room location, if you could inform us of your needs in advance, we would do our best to arrange a location that meets your expectations. Thank you again for your valuable feedback. We will continue to improve and strive to provide a more comfortable stay experience for every guest. We sincerely welcome you to choose our hotel again if you have the opportunity to visit us in the future. All staff members sincerely look forward to your next visit. Sotetsu Fresha Inn Kitahama Front Desk

Response from Property: Thank you so much for your stay at Hotel Sotei Fresa Kitahama. We are delighted to hear that you were satisfied with the hotel's location, the surrounding environment, and the convenient access to Osaka. In addition to the convenience of Kitahama Station, we were also pleased that you seemed to benefit from the nearby convenience stores during your stay. Furthermore, thank you for your positive feedback on the hotel's toiletries and microwave facilities. We will continue to strive to improve our services to ensure a more comfortable stay for all our guests. Please feel free to visit Hotel Sotei Fresa Kitahama again next time you are in Osaka. All staff at Hotel Sotei Fresa Kitahama sincerely look forward to your next visit. Hotel Sotei Fresa Kitahama Front Desk

Response from Property: 非常感謝您在五一期間選擇入住本酒店，並抽出寶貴時間與我們分享您的入住感受。很高興得知您對整體入住體驗感到滿意，並對酒店的衞生狀況及服務給予肯定。能夠為您提供乾淨舒適的住宿環境和貼心周到的服務，是我們全體員工一直努力的目標。同時，也非常感謝您對酒店地理位置的認可。酒店周邊交通便利，JR和地鐵站步行約300米即可到達，無論是觀光、購物還是商務出行，都十分方便。能夠為您的旅程帶來便利，我們深感榮幸。今後我們也將繼續努力，不斷提升服務品質，為每一位賓客提供更加舒適便捷的入住體驗。期待您下次來大阪時再次光臨本酒店。相鐵FRESA INN北濱 前台

Response from Property: Thank you so much for your stay at the Sotei Fresa Hotel Kitahama. We are also very grateful for your heartwarming feedback. We were delighted to see your comment, "This was a wonderful stay." We were also pleased to learn that you successfully used the self-check-in and check-out services. Furthermore, your kind comments about the front desk staff are a great encouragement to us. Although the weather was inconvenient during your stay, we were glad that the umbrellas we provided came in handy. We were also pleased that you seemed satisfied with the hotel's location (including its convenient access from Yodoyabashi Station and surrounding amenities). Your "highly recommended" rating is a great joy for us and a driving force for our future efforts. We will continue to dedicate ourselves to providing comfortable and welcoming hospitality and strive to offer you an even more satisfying stay. Please do visit our hotel again next time you are in Osaka. We sincerely look forward to your next visit. Sotei Fresa Hotel Kitahama Front Desk

Response from Property: Thank you so much for your stay at Sotetsu Fresha Inn Kitahama and for taking the time to leave us such a warm review. We are delighted to hear that you were satisfied with the quietness and cleanliness of your room. Regarding the hotel's location, we are pleased to find restaurants, convenience stores, and vending machines nearby, ensuring a comfortable and convenient stay. Furthermore, your praise for the service of the front desk staff is a great encouragement to all of us. We are honored to receive your "I would like to stay here again" comment. We will continue to strive to create an even more comfortable hotel experience for our guests and sincerely welcome you to visit us again. We look forward to your next visit. Sotetsu Fresha Inn Kitahama Front Desk

Response from Property: Thank you so much for your stay at Hotel Sote-Fresa Kitahama and for your high praise. We are delighted to learn that you were satisfied with the rooms, cleanliness, service, and location. We are also very pleased that you complimented the convenience of the surrounding area and the tranquility at night. Your expression of "wanting to stay again" is a great encouragement to us. We will continue to strive to improve our service quality to ensure your continued satisfaction, so please be sure to visit us again when you visit Osaka or Kyoto. All staff sincerely look forward to your next visit. Hotel Sote-Fresa Kitahama Front Desk

Response from Property: Thank you for your stay and for your review. We are delighted to hear that you were satisfied with the hotel's location and surrounding environment; this makes all of us very happy. Our hotel is conveniently located near Kitahama and Yodoyabashi, and is quiet and safe at night, which has been praised by many guests. We will continue to improve our service quality and strive to provide you with a more comfortable stay. We look forward to your next visit. Sotetsu Fresha Inn Kitahama Front Desk

Response from Property: Thank you so much for choosing to stay at our hotel and for sharing your valuable feedback. We are delighted to know that you were satisfied with the spaciousness of your room, the comfort of your bed, and the English communication skills of our front desk staff. We are also pleased that you enjoyed your time at the nearby cafes and made the most of the hotel's location. Your positive feedback is very encouraging. We will continue to strive to improve our service so that every guest can enjoy a comfortable stay every day. We look forward to your next visit to our hotel in Osaka, and all our staff will be happy to welcome you back. Sotetsu Fresa Inn Kitahama Front Desk