3 Chome-2-13 Minamisenba, Chuo Ward, Osaka City, Osaka Prefecture, 542-0081, JapanView hotel details
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Guest Reviews of Hotel Oriental Express Osaka Shinsaibashi
9.3/10
Great
593 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.2
Service9.2
Cleanliness9.5
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All reviews(593)
Positive reviews(583)
Reviews with photos/video(160)
Convenient for shopping(79)
Easy to get around(72)
Delicious breakfast(35)
Tasty coffee(31)
Close to metro(27)
Friendly front desk staff(20)
Good sound insulation(14)
Stayed multiple times(10)
Negative reviews(10)
Guest User
Oriental Standard Twin Room
Stayed in Jul 2026
Couple
8 reviews
10/10
Outstanding
Posted on Aug 17, 2026
Just few steps away from the shopping street.
Can relax and have a cold drink at hotel tea break area after came back from shopping or sight seeing.
Response from Property: Thank you very much for staying at Hotel Oriental Express Osaka Shinsaibashi.We are honored that you enjoyed our hotel's location and our café service, including drinks. We sincerely appreciate your kind words.Our staff will continue to strive every day to provide our guests with an even better stay.We look forward to welcoming you back again.Thank you.Hotel Oriental Express Osaka Shinsaibashi
Anonymous User
Oriental Standard Twin Room
Stayed in Jun 2026
Family
18 reviews
10/10
Outstanding
Posted on Sep 13, 2026
This is a great hotel with spacious rooms. I highly recommend booking it. The location is also excellent, right next to Shinsaibashi shopping street. I recommend everyone to stay here.
Original textTranslated by Google
Response from Property: 非常感謝您選擇入住我們飯店。很高興得知您對房間的寬敞程度感到滿意,也很開心我們便利的地理位置,以及鄰近購物商圈的優勢,為您的旅程帶來了便利。得知您此次入住整體愉快,並願意向其他旅客推薦我們的飯店,我們深感榮幸。您的肯定與支持對我們團隊而言意義重大,也非常感謝您與我們分享這些美好的回饋。期待未來有機會再次為您服務,誠摯歡迎您再次光臨!Warm regards,Hotel Oriental Express Osaka Shinsaibashi
Gelinda888
Oriental Standard Twin Room
Stayed in Jun 2026
Traveling with friends
73 reviews
9.5/10
Amazing
Posted on Jul 27, 2026
This hotel was a great choice! The room was spacious and the air conditioning worked perfectly. The Japanese-style breakfast buffet was fantastic, with a wide selection, including sashimi. I also appreciated that coffee and other beverages were available from 10 AM to 10 PM, and you could even charge your devices at your seat. The only downside was that the front desk kept calling to rush us out at 11 AM for check-out. That wasn't a great experience, especially since most places offer a bit of leeway, and in China, check-out is typically at noon.
Original textTranslated by Google
6/9
Response from Property: Thank you for choosing to stay with us. We are delighted to hear that you enjoyed your stay and that our [room/location/breakfast/lounge/service] contributed to a comfortable and memorable experience. It is especially rewarding to know that the various aspects of our hotel met your expectations and enhanced your overall stay. We sincerely appreciate your kind feedback. Your encouraging words serve as a great source of motivation for our team as we continue striving to provide exceptional service and memorable experiences for all our guests. Thank you once again for sharing your experience with us. We look forward to having the pleasure of welcoming you back in the near future.
Guest User
Oriental Standard Double Room
Stayed in Feb 2026
Couple
7 reviews
8.5/10
Very good
Posted on Mar 20, 2026
Decent location easy check in. The breakfast buffet is good and delicious. Small room but affordable for small couple
Response from Property: Thank you very much for staying at Hotel Oriental express Osaka Shinsaibashi.We are very honored to hear that you liked our hotel and we appreciate for your kind post.We will continue to effort every day to provide you with a better stay.We are looking forward to seeing you for your next visit sincerely,Thank you:)Hotel Oriental express Osaka Shinsaibashi.
Nicole930
Oriental Standard Twin Room
Stayed in Mar 2026
Traveling with friends
2 reviews
9.5/10
Amazing
Posted on Apr 20, 2026
This hotel greatly exceeded my expectations.
The rooms were spacious
Response from Property: Thank you very much for staying at Hotel Oriental Express Osaka Shinsaibashi.We also sincerely appreciate your wonderful review.We are delighted to hear that you enjoyed your room so much.We will continue to strive every day to provide our guests with an even better stay.We look forward to welcoming you back again.Thank you.Hotel Oriental Express Osaka Shinsaibashi
Anonymous User
Oriental Standard Double Room
Stayed in Jul 2026
Solo traveler
1 reviews
10/10
Outstanding
Posted on Sep 6, 2026
The hotel is next to the shinshaibai shopping area and near the train station.
Everything is within walking distances.
Budget friendly. Highly recommended.
Response from Property: Thank you very much for staying at Hotel Oriental express Osaka Shinsaibashi.We are very happy to hear that you liked location and we appreciate for your kind post.We will continue to effort every day to provide you with a better stay.We are looking forward to seeing you for your next visit sincerely.Thank you:)Hotel Oriental express Osaka Shinsaibashi.
Guest User
Oriental Standard Twin Room
Stayed in Jun 2026
Family
5 reviews
10/10
Outstanding
Posted on Aug 28, 2026
Every time I come here, the hotel I've noted down near the bridge has an excellent location. It's very convenient to get to from the airport, and the service inside is great. I'll definitely stay here again next time.
Original textTranslated by Google
Response from Property: 此次,衷心感謝您在眾多住宿設施中選擇本酒店。本酒店全體員工謹此致以誠摯的謝意。此外,感謝您抽出寶貴時間撰寫點評,在此再次表示感謝。閲讀到您這些令人欣喜且倍感榮幸的評價,我們深感欣喜。雖然深感惶恐,但我們將繼續精益求精,致力於打造讓賓客更加滿意的住宿環境。若您再次造訪附近,敬請務必光臨。本酒店全體員工衷心期待您的到來。今後也懇請您繼續支持大阪心齋橋東方快車酒店。
Guest User
Oriental Standard Twin Room
Stayed in Jun 2026
Family
2 reviews
7.0/10
Posted on Jul 13, 2026
liked that the hotel was located very conveniently to shinsaibashi trajn station and the main shopping district. service from housekeeping staff however could be improved.
Response from Property: Thank you very much for choosing to stay with us and for taking the time to share your feedback.We are delighted to hear that you enjoyed our convenient location near Shinsaibashi Station and the main shopping district. It is wonderful to know that our location contributed to a pleasant stay.At the same time, we sincerely apologize that the service provided by our housekeeping staff did not meet your expectations. Your comments have been shared with the relevant team, and we will use them to improve our service and ensure a better experience for all of our guests.We truly appreciate your valuable feedback and hope to have the opportunity to welcome you again in the future.Warm regards,Hotel Oriental Express Osaka Shinsaibashi
Guest User
Oriental Standard Twin Room
Stayed in May 2026
Couple
23 reviews
8.0/10
Very good
Posted on Jun 29, 2026
During our first night, our aircon was put on 16 degrees but still the room was so so warm after 30 - 45 minutes. We called the receptionist about this twice and asked for IT assistant, however there's no resolve to this. Luckily, we had another receptionist during the next morning, I believed she's a manager of the hotel, definitely not a Japanese and she was so kind and polite and helped us changed our room to level 9 (bringing our luggage together too). We were just hoping the room would be cold enough during the night so that we can sleep well and we did!!! We're so happy with our stay after that but definitely not the first night because the AC weren't functioning.
Response from Property: Thank you for staying at the Hotel Oriental Express Osaka Shinsaibashi. We sincerely apologize that the heat on your first night made it difficult for you to rest comfortably. We will do our best to ensure that you have as many comfortable stays as possible, and we look forward to welcoming you back.
Guest User
Oriental Standard Twin Room
Stayed in Oct 2025
Traveling with friends
40 reviews
9.7/10
Amazing
Posted on Dec 7, 2025
The room is well-equipped, and the bathroom is spacious. The hotel's location near Shinsaibashi is convenient, being close to the subway. I'll book here again for my next trip. There are plenty of shopping malls and department stores nearby, along with many snack and food options.
Original textTranslated by Google
Response from Property: Thank you so much for choosing to stay at our hotel and sharing your experience. We are delighted to know that you were satisfied with the room facilities, the spacious bathroom, and our convenient location near the subway and Shinsaibashi. The surrounding area offers a wide variety of shopping and dining options to make your trip even more enjoyable, and we are happy to provide you with a comfortable stay. We look forward to your next visit and look forward to welcoming you back.
Guest User
Oriental Standard Twin Room
Stayed in Feb 2026
Traveling with friends
2 reviews
8.5/10
Very good
Posted on May 9, 2026
The location is super convenient.
Original textTranslated by Google
Response from Property: Thank you very much for staying at Hotel Oriental express Osaka Shinsaibashi.We are very happy to hear that you liked location and we appreciate for your kind post.We will continue to effort every day to provide you with a better stay.We are looking forward to seeing you for your next visit sincerely.Thank you:)Hotel Oriental express Osaka Shinsaibashi.
Guest User
Oriental Standard Double Room
Stayed in Mar 2026
Family
5 reviews
10/10
Outstanding
Posted on Jun 9, 2026
The hotel is brand new and clean. The breakfast is delicious, and the location is perfect for sightseeing. On top of that, the staff are incredibly friendly and helpful.💓💓
Response from Property: Thank you very much for staying at Hotel Oriental Express Osaka Shinsaibashi.We are delighted that you enjoyed our location, rooms, and breakfast. We also sincerely appreciate your kind words.We will continue to strive to provide our guests with an even better stay, so please visit us again when you are in Osaka.We look forward to welcoming you back.Thank you.Hotel Oriental Express Osaka Shinsaibashi
Guest User
Oriental Standard Twin Room
Stayed in Mar 2026
Traveling with friends
3 reviews
10/10
Outstanding
Posted on Apr 14, 2026
Loved the breakfast buffet! It’s not the most extensive, but everything we had tried was so delicious, we were looking forward to mornings because it meant eating breakfast haha.
The location is nice, the Dotonbori street and Namba are close enough to walk, but without the hustle and bustle of tourists and partying locals.
10/10, would stay here again given the chance.
Response from Property: Thank you very much for staying at Hotel Oriental Express Osaka Shinsaibashi.We are truly delighted to hear that you enjoyed our breakfast buffet and that it became something you looked forward to each morning. Your kind words about the taste and quality mean a great deal to us.We are also very happy that you appreciated our convenient yet peaceful location, within walking distance to Dotonbori and Namba while still offering a relaxing atmosphere.We sincerely appreciate your wonderful feedback and perfect rating. We will continue to make every effort to provide you with an even better stay in the future.We are very much looking forward to welcoming you again on your next visit.Thank you :)Hotel Oriental Express Osaka Shinsaibashi
Ah Wang wang
Oriental Standard Twin Room
Stayed in Feb 2026
Family
9 reviews
9.0/10
Great
Posted on Mar 29, 2026
It’s a great hotel with a great location.Sure I will stay here again if I have a chance to visit Osaka again.Thx for everything 🙏
Response from Property: Thank you very much for staying at Hotel Oriental express Osaka Shinsaibashi.We are very happy to hear that you liked location and we appreciate for your kind post.We will continue to effort every day to provide you with a better stay.We are looking forward to seeing you for your next visit sincerely.Thank you:)Hotel Oriental express Osaka Shinsaibashi.
Guest User
Oriental Standard Double Room
Stayed in Aug 2025
Couple
2 reviews
9.0/10
Great
Posted on Oct 5, 2025
Room is really small. Little space to store luggage. It is also hard to open your luggage. We have 2 large size luggage. When you open one, its hard to open toilet door and you cannot use the room door. 24hr Front Desk. Shower was good. Excellent water pressure. Basic amenities like shampoo, conditioner and body soap was provided. Although the organic scent was not to my liking. Water heater, hair blower and cups were also provided. Location is okay. Not too far and not too close to shinsaibashi subway station. Breakfast is good with variety of wagyu dish. But they only serve to sets of dishes alternately within our stay.
Response from Property: Thank you very much for staying at Hotel Oriental express Osaka Shinsaibashi.We are very honored to hear that you liked our hotel and we appreciate for your kind post.We will continue to effort every day to provide you with a better stay.We are looking forward to seeing you for your next visit sincerely,Thank you:)Hotel Oriental express Osaka Shinsaibashi.