Hiyori Hotel Osaka Namba Station

The location is great and the breakfast is good. The staff's attitude was fine. However, housekeeping wasn't daily; during our three-night stay, our room was only cleaned once. Also, there's an expressway downstairs, which gets very noisy at night, especially on Friday and Saturday, with a lot of car noise. Those sensitive to sound should be particularly aware of this.

Although the hotel is small, its location is excellent. Please note that the front desk is in a different building, specifically the one across the street, so pay attention when checking in. It's super convenient for catching the Shinkansen and express trains to the airport right outside the door.

I booked a three-night stay across two separate reservations. According to hotel policy, for the first two days, room cleaning is self-service. You're supposed to bag your trash and leave used towels outside the door. Staff then leave clean towels and new plastic bags in an unlined basket, which felt quite dirty. By hotel policy, the room should have been cleaned on the third day. So, we didn't leave our used items outside. When we returned at 10 PM, we found the staff had forgotten to clean our room, and the entire room reeked. This means that for our entire three-night, four-day stay, we received absolutely no cleaning service. We discussed this with the hotel, and they offered to move us to another room. However, we were too tired to pack everything up. Our request was for one night's room fee to be waived, but our negotiation was unsuccessful. They offered a bottle of wine as an apology, but we really didn't need it. We were just exhausted and furious, and the room was filthy. Afterward, I contacted Trip.com. They provided a 200 RMB refund, which offered some emotional value, and that settled the matter. Furthermore, the room was very small; you couldn't even open a large suitcase. Its only advantage was its convenient location.

The hotel's location is excellent, conveniently close to Nankai Namba Station for easy access to Osaka Airport. The rooms are typical Japanese standard hotel size. It's a decent option if you're just looking for an overnight stay, and the price is fair.

The hotel's location is excellent, and it offers many convenient services. You can pick up toiletries at the front desk, and there are also complimentary drinks available. Every evening from 6-7 PM, they offer free beverages (beer, sparkling water, alcoholic drinks). From 7-9:30 PM, there's complimentary Japanese Ochazuke. They even provide umbrellas on rainy days, which is a thoughtful touch. The service is great. We paid 1000 JPY for early check-in, which saved us from rushing and exhaustion. Breakfast is also good; it caters to both Japanese and Western preferences.

The location is excellent, just a 2-minute walk to the train station. The breakfast offers a great variety of delicious options, including many Japanese dishes. The staff are all very gentle and polite. The room was spotless, and despite facing the street, it wasn't noisy at all.