This was my first time visiting Osaka, and since I wasn't familiar with the area, I booked this hotel for 5 nights based on its good reviews. Our flight was early, and after a long, tiring journey, especially for us older folks, we were really hoping to check in early, even if it meant paying for an extra night. However, the hotel's official check-in time is 3 PM. I had contacted Trip.com beforehand, and they told me the hotel had agreed to a 12 PM check-in, but the front desk said they hadn't received any such notification and that same-day bookings weren't possible. So, we had no choice but to wait. Another surprising thing was that bottled water isn't provided in the room – this was a first for me. Also, the soundproofing in the room isn't great. Aside from these issues, everything else was fantastic. Of course, we understand that hotels have their own rules. There was a gentleman at the front desk who spoke Chinese and patiently explained how to take the train, where to go for fun, what to watch out for, etc. He was incredibly detailed and thoughtful. The room was cleaned daily and kept spotless. Outside the hotel, there's a hot spring, and it's very close to both the subway and JR lines, plus there are convenience stores like FamilyMart nearby, making it super easy to buy things. Overall, I really love this hotel. My trip was a bit rushed this time, and I didn't stay long enough. Next time, I plan to stay longer and will definitely book here again.
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