HOTEL MYSTAYS Otemae

HOTEL MYSTAYS Otemae Reviews

HOTEL MYSTAYS Otemae

1 Chome-3-2 Tokuicho, Chuo Ward, Osaka City, Osaka Prefecture, 540-0025, JapanView hotel details
HOTEL MYSTAYS Otemae
HOTEL MYSTAYS OtemaeHOTEL MYSTAYS OtemaeHOTEL MYSTAYS Otemae
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Guest Reviews of HOTEL MYSTAYS Otemae

8.9/10
Very good
242 review
Verified reviews
Location8.9
Amenities8.8
Service9.0
Cleanliness8.8
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All reviews(242)
Positive reviews(231)
Reviews with photos/video(55)
Easy to get around(42)
Large rooms(34)
Close to metro(29)
Great value for money(28)
Quiet & comfortable(20)
Convenient for shopping(20)
Friendly front desk staff(11)
Awesome kitchen(7)
Negative reviews(11)
Guest User
Standard Twin Room - Smoking
Stayed in Nov 2025
Traveling with friends
5 review
7.0/10
Posted on Jan 30, 2026
The hotel is a bit old. Especially the toilet but the room is big with this reasonable price, also the location is very convenient, really near the subway and 7/11, family mart everywhere, convenient for late-night snacks if you get hungry at night.
Response from Property: Dear Guest,We sincerely thank you for choosing Hotel MyStays Ōtemae on this occasion.We also extend our gratitude for taking the time to share your feedback amidst your busy schedule.We sincerely apologise for any inconvenience caused regarding the facilities, particularly the toilets. We shall use this as reference for future renovations and improvements.We are delighted to hear that you were satisfied with the spaciousness of the room, the price, and the convenient location. We are pleased that you found the surrounding area, with its convenience stores and transport links, comfortable for your stay.We sincerely hope you will visit us again should the opportunity arise.All our staff look forward to welcoming you back.Hotel MyStays ŌtemaeFront Desk
Guest User
Standard Twin Room - Smoking
Stayed in Oct 2025
Couple
1 review
7.7/10
Good
Posted on Jan 12, 2026
The front desk staff were great, and the room was spacious. However, there was mold on the bathroom mirror, and the location is a bit out of the way. Overall, it was good. You have to take out your own trash; there's a designated area for it. You also have to change your own towels; you can pick up fresh ones and new trash bags at the front desk. We stayed for ten days and had one full cleaning service.
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Response from Property: Dear Guest, Thank you for your stay at MyStays Otsumae Hotel. We are also deeply grateful for your kind review and valuable feedback despite your busy schedule. Thank you for your continued support and patronage. We sincerely appreciate your detailed feedback on your stay. We are delighted with your positive feedback on the front desk service and room space. However, we are sorry to learn of the mold issue with the bathroom mirror. We sincerely apologize for any shortcomings in our cleaning and inspection work. Your feedback has been passed on to the cleaning team, and we will do our best to prevent this from happening again. We are deeply sorry for any inconvenience caused by the location. Thank you for your understanding of our operational policies, including garbage disposal, towel replacement, and deep cleaning frequency. We will continue to optimize our services to provide a more comfortable experience for long-term guests. Thank you for your valuable feedback. We sincerely look forward to your next visit.
Guest User
Family Japanese-western Style 7 No Smoking
Stayed in Feb 2026
Family
5 review
10/10
Outstanding
Posted on Mar 2, 2026
Good 😊
Response from Property: Dear Guest, We sincerely thank you for choosing to stay at Hotel MyStays Otemae. We also extend our gratitude for taking the time to share your feedback amidst your busy schedule. We are delighted to receive your kind words regarding our hotel. It is an honour for all our staff that you enjoyed a comfortable stay. We shall continue striving to create an environment where our guests can enjoy an even more comfortable stay. We sincerely hope you will visit us again on your next trip to Osaka. We look forward to welcoming you back. Hotel MyStays Otemae Front Desk
Mingjun
Standard Twin Room - Non-Smoking
Stayed in Dec 2025
Traveling with friends
14 review
10/10
Outstanding
Posted on Jan 29, 2026
It's very clean and hygienic. I almost always stay here when I come, it's economical and a good value, and the location is very convenient.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at MyStays Otemae Hotel. We are also deeply grateful for your valuable feedback despite your busy schedule. All of us at MyStays are honored to know that you have visited our hotel multiple times. Your positive feedback on the hotel's cleanliness, price, and location is our greatest motivation. We will continue to strive to become the ideal place for you to stay, making you want to stay again. We sincerely look forward to your next visit. Sincerely, MyStays Otemae Hotel
Hehehehe
Standard Semi Double Room - Non-Smoking
Stayed in Dec 2025
Business traveler
2 review
7.0/10
Posted on Jan 25, 2026
The room was okay, but it was too close to the police station. The sirens were really loud at night.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your stay at MyStays Otemachi Hotel. We are also deeply grateful for your valuable feedback despite your busy schedule. We sincerely thank you for choosing to stay at our hotel. We appreciate your frank feedback on the room. Regarding the issue of nighttime sirens from the nearby police station, we apologize for any inconvenience caused due to the hotel's location. While we cannot completely eliminate noise, we will try our best to adjust your room location if you request it from the front desk during your stay, depending on availability. We will continue to strive to provide flexible and thoughtful service to ensure a more comfortable stay for you. Thank you for your valuable feedback. We look forward to providing you with an even more comfortable stay if you visit us again. Sincerely, MyStays Otemachi Hotel Front Desk
OCXER
Standard Twin Room - Smoking
Stayed in Dec 2025
Business traveler
7 review
10/10
Outstanding
Posted on Jan 19, 2026
The hygiene is good, the facilities are complete, and the location is convenient for transportation.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you for choosing to stay at MyStays Otsumae Hotel. We are also deeply grateful for your valuable feedback despite your busy schedule. We are honored by your praise. We are committed to creating a comfortable environment for our guests, and such positive feedback is a great encouragement to all our staff. Moving forward, we will continue to strive to improve cleanliness, enhance facilities, and optimize services to provide you with a safe and comfortable stay. We sincerely look forward to your next visit.
myspring
Standard Twin Room - Smoking
Stayed in Jun 2025
Traveling with friends
10 review
9.0/10
Great
Posted on Jul 22, 2025
Stayed here with friends on my first trip to Japan. It's just a few minutes' walk from the subway station and the area is quiet. There are laundry facilities downstairs, though the dryer wasn't very effective 🤔. Conveniently, there's a Family Mart and a few eateries on the ground floor. Getting to the airport costs around 1300 JPY. Overall, it was a good stay.
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Response from Property: Thank you, dear guest, for choosing Mystays Otemae Hotel. We would also like to thank you for taking the time to provide us with your feedback. We are delighted that you were satisfied with your stay. We will continue to take your kind words seriously and strive to further improve our services. We look forward to serving you at Mystays Otemae Hotel. We hope to welcome you back to our hotel. Mystays Otemae Hotel Front Desk
Anonymous User
Superior Twin Room - Non-Smoking
Stayed in Dec 2025
Business traveler
32 review
8.5/10
Very good
Posted on Jan 16, 2026
The location is super convenient with 7-11, FamilyMart, and an AEON supermarket nearby, plus a Komeda Coffee. It's also well-connected by the Tanimachi Line and Chuo Line subways, making it great for business travelers.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at MyStays Otsumae Hotel. We are also deeply grateful for your kind review and valuable feedback despite your busy schedule. We were delighted to hear that the hotel is conveniently located with easy access to convenience stores, cafes, and commercial facilities, and that you highly praised its convenient transportation. We are honored to have met your expectations. Moving forward, we will continue to improve the convenience of our location and our services to provide you with a safe and comfortable stay. We sincerely look forward to your next visit.
Guest User
Standard Semi Double Room - Smoking
Stayed in Jun 2025
Couple
4 review
9.0/10
Great
Posted on Jul 16, 2025
On the downside, service was minimal; we had to take out our own trash, and the front desk only operates until 10 PM. The bed was also quite small. However, the room was well-equipped with kitchenware and featured a balcony, which was great for drying clothes. The space was also decent, allowing us to easily open two large suitcases. The surrounding area is incredibly convenient, with plenty of great dining options, and easy subway access makes getting around a breeze. This place is ideal for anyone looking to cook their own meals.
Original textTranslated by Google
Response from Property: Thank you, dear guest, for choosing Mystays Otemae Hotel. We would also like to thank you for taking the time to provide us with your feedback. We are delighted that you were satisfied with your stay. We will continue to do our best to meet your expectations and look forward to serving you at Mystays Otemae Hotel. We look forward to welcoming you back to our hotel. Mystays Otemae Hotel Front Desk
jaydipong
Superior Twin Room - Smoking
Stayed in Jul 2025
Business traveler
21 review
10/10
Outstanding
Posted on Aug 21, 2025
the hotel was amazing and clean, srategic area near to the city center
Response from Property: Dear Guest, Thank you very much for staying at Hotel MyStays Otemae. We would also like to express our sincere gratitude for taking the time to provide us with your feedback. We are delighted to hear that you enjoyed your stay with us. We will continue to strive to provide even better service to ensure your satisfaction. We look forward to welcoming you back again soon. Hotel MyStays Otemae Front Desk
Guest User
Twin Apartment-non-smoking
Stayed in Nov 2025
Traveling with friends
5 review
9.0/10
Great
Posted on Jan 7, 2026
This is my second time staying here, and I even got the same room – it's fantastic! It's so convenient, just like being at home, with a living room, dining table, washing machine, and balcony. You can even cook your own meals (there's an Aeon grocery store just 50 meters away). It's close to the subway and Osaka Castle. I'll definitely stay here again if I need to.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at MyStays Hotel Otemae, Osaka. We are also deeply grateful for your valuable feedback despite your busy schedule. We are honored to have you patronize us again. All of us at MyStays Hotel Otemae are delighted to know that you were satisfied with your stay. We will continue to strive for excellence and do our best to meet your expectations. If you ever visit Osaka again, we encourage you to consider staying at MyStays Hotel Otemae. We sincerely look forward to your next visit. Sincerely, MyStays Hotel Otemae
Dongerzier
Standard Twin Room - Non-Smoking
Stayed in Nov 2025
Couple
1 review
10/10
Outstanding
Posted on Dec 31, 2025
Traveling at the end of the year, this hotel offered fantastic value for money. The room was spacious, and the service was excellent—very patient and quick to resolve any issues. All the basic amenities were available. The location is very close to the subway, with plenty of restaurants and convenience stores nearby. Plus, they offer free luggage storage.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at MyStays Otemae Hotel. We are also deeply grateful for your valuable feedback despite your busy schedule. Your positive review is a great honor for all our staff. We are especially touched by the praise you gave to individual employees. We will continue to strive for excellence and do our best to meet the expectations of all our guests. We sincerely look forward to your next visit. Sincerely, MyStays Otemae Hotel
iValerii
Standard Twin Room - Non-Smoking
Stayed in Oct 2025
Family
3 review
10/10
Outstanding
Posted on Nov 5, 2025
Good place. Actually self-service place, you have to run your room yourself, but it’s fine in here. Large main room, everything works. Quite small bathroom (for a foreigner), but extremely clean. We didn’t use the kitchen a lot due to vast amounts of restaurants all over the place.
Response from Property: Dear Guest, We sincerely thank you for choosing to stay at Hotel MyStays Otemae. We also extend our gratitude for taking the time to share your feedback amidst your busy schedule. We are delighted to hear that you enjoyed your stay. It is our great honour to have been of service to you. Should you visit Osaka again, we sincerely hope you will consider staying at Hotel MyStays Otemae. We look forward to welcoming you back. Hotel MyStays Otemae Front Desk
Guest User
Standard Twin Room - Non-Smoking
Stayed in Apr 2025
Couple
1 review
9.0/10
Great
Posted on May 11, 2025
we wanted space & cleanliness. this hotel checked both. complimentary one time room cleaning for stay more than a week. washing machine & dryers avail. microwave, cooker & induction avail in room if required. toilet is typical Japan hotel size. location just besides osaka castle. there was a supermarket a short walk away. several convenience stores from metro station to hotel. we wwouln’t mind staying here again. the reception ladies were extremely friendly & welcoming.
Response from Property: Dear Guest. Thank you very much for choosing Hotel Mystays Otemae. We would also like to thank you again for taking the time to provide us with your feedback. We are very pleased to have received so many compliments from our guests. We are pleased to hear that you enjoyed your trip, including our hotel. It is a great encouragement for us to hear your kind words and that you would use us again! We hope that you will consider Hotel Mystays Otemae when you visit Osaka again. Hotel Mystays Otemae Front desk
Niflheim
Standard Semi Double Room - Smoking
Stayed in Jan 2026
Solo traveler
17 review
10/10
Outstanding
Posted on Feb 21, 2026
Great location, helpful staff, spacious room with a balcony.
Response from Property: Dear Guest, We sincerely thank you for choosing to stay at Hotel MyStays Otemae. We also extend our gratitude for taking the time to share your feedback amidst your busy schedule. We were delighted to read that you were satisfied with our hotel's location, the service provided by our staff, and the rooms featuring balconies. We are most pleased that you were able to relax comfortably in our spacious accommodation. We shall continue striving to enhance our services to ensure your future stays are even more comfortable. Should you find yourself in the vicinity again, we sincerely hope you will choose to stay with us. The entire staff look forward to welcoming you back. Hotel MyStays Otemae Front Desk