Hotel Keihan Namba Grande Reviews

Response from Property: Thank you very much for choosing Hotel Keihan Namba Grande from among the many hotels available.All of our staff are very happy to receive your compliments regarding our hotel's facilities.We are also relieved to read that you were satisfied with your room and were able to relax comfortably.We will continue to work hard every day to ensure that our customers have a comfortable stay.Last but not least, thank you very much for taking the time out of your busy schedule to post a review.We hope you will choose our hotel when you come to Osaka.We look forward to seeing you again.Hotel Keihan Namba Grande

Response from Property: Thank you very much for your stay and for such a glowing review! We are honored that your stay on the executive floor was a cozy and satisfying experience.We are delighted that you enjoyed the friendly service from our staff, our well-facilitated amenities, and the complimentary Starbucks coffee. Knowing that we could provide a comfortable and high-quality environment for you is the greatest reward for our team. Thank you so much for your high recommendation!We look forward to welcoming you back for another wonderful stay whenever you visit Osaka again.Hotel Keihan Namba Grande

Response from Property: Thank you very much for choosing our hotel from among the many options available. We also appreciate you taking the time to provide us with your valuable feedback.We are delighted that you enjoyed your stay, thanks to our hotel's location, comfortable bed, and bathroom with a bathtub.However, we sincerely apologize for the inconvenience caused by the misalignment of the reusable slippers you mentioned. We deeply regret that we were unable to properly maintain these items, which are meant to ensure a comfortable stay for our guests.We will continue to thoroughly check the condition and quality control of our slippers in the future, and strive to improve so that similar incidents do not occur again.All of our staff look forward to welcoming you again.Hotel Keihan Namba Grande

Response from Property: Thank you for choosing our hotel for your first trip to Japan! We are honored to hear that you had a great experience with us.Although our rooms are compact, we are glad that the provided facilities and amenities, including the skincare products, met your needs. We are also pleased that you found our location convenient for exploring Shinsaibashi, Kizu Market, and Kuromon Market. Your kind feedback is a great encouragement to our team, and we look forward to welcoming you back to Osaka in the future!Hotel Keihan Namba Grande

Response from Property: Thank you so much for your stay and valuable feedback. While you were satisfied with the Starbucks and SK-II toiletries, we sincerely apologize for any inconvenience caused by the room's size and cleanliness. We will immediately clean and thoroughly inspect the stained sofa and strive to improve the situation. We will continue to work to enhance our service so that you can enjoy a more comfortable stay, even in limited spaces. All our staff look forward to your next visit.

Response from Property: Thank you for staying at Hotel Keihan.We are very pleased to receive your kind words about our hotel's location. We are delighted to hear that you had a comfortable stay.We also appreciate that you enjoyed the free welcome drink in the lobby. We are very honored that you enjoyed your stay.We will continue to strive to improve our service and maintain our facilities so that our guests can have a comfortable stay.All of our staff look forward to welcoming you again.Hotel Keihan Namba Grande

Response from Property: Thank you for sharing your feedback regarding your recent stay.We are pleased to hear that you found the access to the two nearby subway stations to be easy and manageable, even with the walk involved. We understand that finding the perfect balance between central location and transportation links can be a challenge.We are also very glad that you enjoyed our excellent coffee bar provision. We aim to provide high-quality and complimentary refreshment options for our guests.We appreciate you noting the provision of the 1L family pack water instead of individual bottled water. We have adopted this method as part of our efforts to be more environmentally friendly and reduce plastic waste. We apologize if this required you to make alternative arrangements for individual bottled water during your stay.

Response from Property: Thank you for staying at our hotel.We appreciate your kind words about our staff's service.However, we apologize for the disappointment you experienced with breakfast.We will share your feedback with the restaurant staff and strive to improve.We hope you will choose our hotel when you come to Osaka.We look forward to seeing you again.Hotel Keihan Namba Grande

Response from Property: Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.All of our staff are very happy to receive your compliments regarding our hotel's mattress.We're very glad that you had a comfortable rest.Our welcome drink service has been highly praised by many customers, and we will continue to strive to improve it.We hope you will choose our hotel when you come to Osaka.We look forward to seeing you again.Hotel Keihan Namba Grande

Response from Property: Thank you for your excellent feedback! We are delighted to hear that you found the room spacious and appreciated the convenience of our location, especially the close proximity to Namba Station.Providing comfortable, well-sized accommodations and an ideal location for exploring the city are priorities for us, and we are thrilled we met your expectations.We look forward to welcoming you back again soon!Hotel Keihan Namba Grande

Response from Property: Thank you for staying at the Grand Keihan Namba Hotel and for providing such detailed feedback. We are delighted that you appreciated the hotel's location and convenient access to shopping areas such as Takashimaya and Shinsaibashi. We are also honored to receive your compliments on our lobby beverage service and hotel design. We sincerely apologize for the inconvenience caused by the slow Wi-Fi speed in your room. We will continue to work to resolve this issue and are committed to improving the Wi-Fi environment so that all guests can enjoy a comfortable internet experience. Your valuable feedback is crucial for our future service improvements. All staff look forward to your next visit.

Response from Property: Thank you very much for choosing Hotel Keihan Namba Grande from among the many hotels available.The location of our hotel has been highly praised by other guests.All of our staff are very happy to receive your compliments regarding our hotel's facilities.We are also relieved to read that you were satisfied with your room and were able to relax comfortably.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.Hotel Keihan Namba Grande

Response from Property: 非常感謝您抽出寶貴時間分享您的入住體驗。我們很高興得知您對我們的服務和設施感到滿意：您提到大堂每日提供的免費飲品是一個主要的加分項，並且您對辦理入住的便捷性、員工的友好和樂於助人，以及客房的清潔度都給予了肯定。看到您在我們酒店度過了愉快的時光，我們倍感欣慰。我們理解酒店距離地鐵御堂筋線稍遠，需要步行10-15分鐘。但同時，我們很高興臨近南海線（步行約5分鐘）的位置為您帶來了便利。未來我們會繼續努力，為客人提供更清晰的交通指引。感謝您的支持與選擇。我們期待在不久的將來再次為您服務！

Response from Property: Thank you very much for staying at Hotel Keihan Namba Grande. We would also like to thank you for taking the time to share your valuable comments and feedback with us despite your busy schedule.First of all, we are honored to receive your kind words about our location. We are pleased that you were pleased with the hotel's design and the extensive complimentary amenities.However, we sincerely apologize for the discomfort you experienced with the train noise and the cleanliness of your room, which should be a comfortable stay for our guests.Regarding cleanliness, we will review our cleaning inspection system, thoroughly train our staff, and strive to make immediate improvements so that we can meet your expectations.We intend to use your comments as valuable feedback to improve our hotel's overall service.