Hotel Keihan Namba Grande Reviews

Response from Property: Thank you very much for staying with us and for sharing your wonderful feedback!We are delighted to hear that you enjoyed our convenient location, nearby shopping and dining, eco-friendly housekeeping service, and complimentary lobby beverages that your child loved. It is fantastic to know that these amenities made your family stay relaxing and hassle-free. We look forward to welcoming you and your family back to Hotel Keihan Namba Grande!Hotel Keihan Namba Grande

Response from Property: "Your words of praise bring us great joy and serve as a source of encouragement.We look forward to welcoming you again and will do our utmost to ensure you feel eager to return."

Response from Property: Thank you for your warm review!Dear Guest,Thank you very much for staying at Hotel Keihan Namba Grande and for sharing your wonderful feedback.While we note that the room felt a bit compact for three guests, we are truly honored that you were so pleased with our facilities, services, and location.Knowing that you enjoyed our water dispenser and Starbucks coffee service, and felt "as comfortable as returning home" after a full day of sightseeing, is the highest compliment our team could receive. We are also glad that you were able to fully enjoy the nearby shopping malls and delicious local restaurants!We will continue striving to provide a relaxing and welcoming atmosphere for all our guests. We truly hope to welcome you "home" again on your next visit to Osaka!Warm regards,Hotel Keihan Namba Grande Team

Response from Property: Thank you for choosing Hotel Keihan Namba Grande and for taking the time to share your feedback with us.We are pleased to hear that you found our location convenient, with easy access to Namba Parks and within an acceptable walking distance from Namba station. It is also gratifying to know that you enjoyed our complimentary lounge drinks and found our paid breakfast options to be reasonably priced and satisfactory.Providing a comfortable environment and good value for our guests is our top priority. Your balanced comments are greatly appreciated by our entire team.We hope to have the pleasure of welcoming you back during your next visit to Osaka.Warm regards,

Response from Property: Thank you very much for staying with us and for sharing your wonderful review!We are delighted to hear that you had a cosy and comfortable stay at Hotel Keihan Namba Grande. Even though we are located near the train tracks, we take great pride in our room soundproofing, so knowing that you enjoyed a peaceful and quiet environment is fantastic to hear. Our team is also thrilled by your warm compliments regarding our staff's helpful service. We look forward to welcoming you back on your next visit to Osaka!Hotel Keihan Namba Grande

Response from Property: Thank you so much for choosing Hotel Keihan Namba Grande and for giving us your highest rating of five stars and your wonderful feedback! We are honored to learn that you made full use of our excellent location on the second floor, which is directly connected to Namba Parks, and our convenient access to Kuromon Market, just a 10-minute walk away, and enjoyed your sightseeing in Osaka. Furthermore, in addition to the clean and tidy room, it was a great honor for our hotel team to see you enjoy the 24-hour complimentary beverage bar, water dispenser, coffee machine, and well-stocked amenities in the lobby. Your praise of the front desk staff's "very friendly" service was also a great encouragement to our entire team. Receiving your highest praise, "I will definitely choose to stay here again next time I come to Osaka," will motivate us to continue striving to provide even more comfortable and high-quality service. The entire team sincerely looks forward to welcoming you back in the near future, and will serve you with our ever-present bright smiles and comfortable spaces!

Response from Property: Thank you very much for choosing Hotel Keihan Namba Grande based on your friend's recommendation, and for sharing your wonderful, detailed review!We are absolutely delighted to hear that you found our hotel new, clean, and spacious. We are glad that you enjoyed our complimentary Starbucks coffee and chocolate drinks in the lobby, along with our extensive amenity bar and the high-pressure 4-mode shower. Your high praise means a lot to us, and we look forward to welcoming you back for another exceptional stay on your next visit to Osaka!Hotel Keihan Namba Grande

Response from Property: Thank you very much for choosing Hotel Keihan Namba Grande and for taking the time to write such a thoughtful and detailed review of your stay!We are absolutely delighted to hear that you made the most of our location. As you mentioned, the walk from Nankai Namba Station through Namba City offers a great opportunity for shopping and enjoying the local atmosphere on the way to Dotonbori and Shinsaibashi.We are also thrilled that you loved our thoughtful amenities, including the complimentary Starbucks coffee, cocoa, and soft drinks in the lobby, as well as our Sekkisei skincare line, daily 1-liter drinking water, and convenient tea packages.Furthermore, it is fantastic to know that our separate shower and bathroom layout provided extra comfort during your stay. We know how refreshing it is to have a spacious wet area without having to shower inside a bathtub, and we are glad this added great value to your experience.Thank you again for your glowing praise. We look forward to welcoming you back for another seamless, comfortable, and high-value stay on your next trip to Osaka!Hotel Keihan Namba Grande

Response from Property: Thank you for staying at Hotel Keihan Namba Grande.Thank you very much for your kind words.The location of our hotel has been highly praised by other guests.We are delighted to hear that you were pleased with the Starbucks welcome drink and your guest room.We will continue to utilize your feedback as we strive to further enhance our services.Thank you very much for taking the time to post your review.We look forward to seeing you again.Hotel Keihan Namba Grande

Response from Property: Thank you for taking the time to share your detailed feedback regarding your recent three-night stay with us. Please accept our most sincere apologies for the text of disappointments and frustrations you experienced. Your vacation was meant for rest and relaxation, and we deeply regret that we failed to provide you with the peaceful environment you deserved.First, we are truly sorry for the early morning disruptions caused by the train noise. More importantly, we are deeply embarrassed by the poor handling of your room change request. It is completely unacceptable that our team did not honor the initial agreement made over the phone, causing you further stress, a breakdown in communication, and forcing you to spend an hour of your precious vacation time negotiating with our management. This does not reflect the standard of hospitality we strive to provide.Please rest assured that we take your feedback very seriously. We have already addressed this incident with our entire front office and management team to reinforce internal communication, ensuring that promises made to our guests are strictly documented and honored without confusion. We are also reviewing how we allocate rooms for guests sensitive to noise to prevent similar experiences in the future.We are relieved to hear that the final room at the end of the hallway provided the quietness you needed, but we know this does not erase the frustration of how you were treated beforehand. We are extremely grateful for your patience, and we will use your valuable review as a crucial turning point to improve our service and guest care.We understand your hesitation to recommend us, but we sincerely hope you might consider giving us another opportunity in the future to show you the true quality of our service in a guaranteed quiet room.Sincerely,

Response from Property: "Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.Hotel Keihan Namba Grande"

Response from Property: "Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.Your praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.Hotel Keihan Namba Grande"

Response from Property: Thank you very much for choosing Hotel Keihan Namba Grande from among the many hotels available.We sincerely appreciate your kind words.Our hotel's location is highly rated by many of our guests.Our entire staff is also delighted to hear your compliments regarding our facilities.It is gratifying to learn that you were satisfied with your guest room and enjoyed a comfortable stay.We will continue to strive every day to ensure our guests have a comfortable and pleasant experience.Finally, thank you very much for taking the time out of your busy schedule to leave a review.We hope you will choose our hotel again when you visit Osaka.We look forward to welcoming you back.Hotelkeihan Namba Grande

Response from Property: "Thank you for having stayed with us at Hotel Keihan Namba Grande.Also we appreciate you left a feedback.You praise words make us pleasure and encourage.We will keep doing our best to feel you come back and look forward to seeing you again.Hotel Keihan Namba Grande"