Bastion Hotel Zoetermeer

Upon arrival all was fine and the room was okay. But when we decided to have dinner it all went horrible. First soup was really cold, the bowl was warm which meant they tried to microwave it, so they took it back. But got the main course before getting the soup back. Then the screaming started. We heard everything went flying in the kitchen! And the screams and awful swearing continued into the restaurant. When we spoke to the waitress we said that this behaviour is reallly not acceptable. In return she angrily told us off and said we would have done the same if we were not appreciated in our work, we then said eh no we would not behave this way let alone swear like this. (Worse kind of swearing). She stormed off. 5 minutes later a woman came screaming out the lift that a man grabbed her and held her by the neck. It was like a horror film. Staff tried to calm her down, but it appeared they knew this woman and the man...when my husband asked why did they not call the police, she said she could not prove it. After this terrible episode we let the reception know that we are not going to stay another night after this one as I would then be on my as my husband was going in to hospital im Zoetemeer. Next morning we complained again whilst checkimg out. This time the manager was present. She was shocked at our complaint. She was not aware of what happened. The checking out went smoothly and got a refund which we appreciated. But never again at this hotel.

The room was dirty i found dirty socks on the chair, there was lits from bottles in the shower. The person who ‘cleaned’ this room obviously didn’t care. The room was next to entrance of the floor, so slamming of door all the time and people talking loud in the hall. The parking lot was full of empty bottles and food wraps. When i came back one night there was 1 parking spot left all the way in the back, there were group off people hanging there drinking and smoking. That late at night gave me an unsafe feeling. All In all an disappointing stay.

Good value for money. I felt breakfast was a bit pricey compared to room rate. But good friendly staff

There were no allergen info signs at the breakfast buffet, despite having informed staff of mine. I was not aware of any list being available nor offered one, not all food-staff were aware of the ingredients in their offered foods. Despite asking I ended up eating bread with walnut, and needed medication. When my local friend tried to file a complaint with the manager he was told to 'let it go, we can't help you with this anymore' as it was my check-out day, before being removed from the premises. Also the initial room they had reserved for me had black mold and peeling ceilingpaint in the bathroom. Upon notifying reception I was moved to another room. The staff, particularly housecleaning, were incredibly sweet, friendly, and helpful. On my side of the hotel, I could not hear the trains.

Stayed 4 days from Australia. Room a little small for myself and 17 old son but clean and comfortable. Same for bathroom. Well serviced. Great breakfast with a wide variety of offerings. HIghlight is the staff, all were extremely friendly and helpful and made to feel very welcome. Would be a five but for the room size and the air conditioner controls left it a little cold sometimes,

This hotel is full of working people. It's in a great location if traveling. Only 35minutes from the airport. Beds are comfy. Rooms clean. Staff friendly.

We booked for one night here to attend an event at Silverdome which is very nearby. As the event started early, we called in advance to see if we could check in earlier and we were told we could from 1pm, which helped us greatly. The car park is extremely secure with a gate that can be opened by pressing the call button and opens automatically when you leave. We arrived at reception to a very busy lady who was doing an amazing job answering the telephone and checking in guests. We were given room 44. The building is quite old with squeaky and loud doors, but didn't affect our stay. The room itself is small, but was adequate for our needs. Unfortunately, they use plastic glasses and indidually wrapped soaps which is a big turn off for me, hotels should have reusable items in their rooms. The coffee cups were china, so why not actual drinking glasses as well? The irony was on the plastic glasses, there was a picture of a turtle, reminding you that sealife can be harmed by plastic. Otherwise, we got a good night's sleep and the air conditioning was a godsend! The bathroom is quite small, there is a ledge strangely above the sink, so makes washing quite difficult. We didn't have breakfast, so cannot comment on that. Would stay here again!