1 Chome-4-16 Ironai, Otaru City, Hokkaido, 047-0031, JapanView hotel details
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Guest Reviews of Hotel Nord Otaru
9.1/10
Great
490 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities8.7
Service9.2
Cleanliness9.0
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All reviews(490)
Positive reviews(473)
Reviews with photos/video(177)
Convenient location(63)
Delicious breakfast(55)
Loved the view(52)
Close to scenic area(17)
Nice bathtub(10)
Strange smell in room(8)
Delicious seafood(6)
Has rooms for families(5)
Negative reviews(17)
Guest User
Superior Twin Room
Stayed in Jun 2026
Traveling with friends
19 reviews
9.5/10
Amazing
Posted on Jul 23, 2026
Right by the canal, convenient location, good service, and a spacious room. The lobby also has drinks available for guests.
Original textTranslated by Google
Response from Property: Thank you so much for choosing to stay at Nord Otaru Hotel. We are delighted that you enjoyed the comfort of your room and the welcome drink. The hotel boasts a convenient location, just a 7-8 minute walk from Otaru Station, providing easy access to tourist attractions such as Sankaku Market, Kitaichi Glass, Rokkatei, and Rakutaro. A welcome drink (hot coffee, milk, or apple juice) is served in the lobby from 3:00 PM to 6:00 PM. We continuously strive to improve our service to ensure a comfortable stay for our guests. We look forward to welcoming you again. Nord Otaru Hotel Front Desk
Emily
Standard Triple Room
Stayed in Jun 2026
Family
8 reviews
10/10
Outstanding
Posted on Jul 30, 2026
Great location, right across from LeTAO. Woke up early to go to LeTAO for strawberry shortcake and cream puffs. Otaru is small, so everything is close by. It's very comfortable and quiet here. The hotel also has a self-service laundry.
Original textTranslated by Google
Response from Property: Thank you so much for staying at Nord Otaru Hotel. We are delighted to know you enjoyed the delicious desserts at LeTAO Canal Plaza across the street. Please note that some shops sell limited-edition items, so we recommend checking in advance. The hotel boasts a prime location next to Otaru Station, within walking distance of numerous tourist attractions and restaurants, including Sankaku Market, Kitaichi Glass, Rokkatei, and Kamaei. We will continue to strive to provide our guests with a comfortable stay. We look forward to your next visit. Nord Otaru Hotel Front Desk
Guest User
Standard queen Room
Stayed in May 2026
Couple
6 reviews
10/10
Outstanding
Posted on Jun 30, 2026
great location and nice place to stay! we had a pleasant 2 nights here and its location is top-notch. it’s opposite the otaru canal and close to nearby attractions. the room was spacious and clean as well.
Response from Property: Thank you very much for staying at Hotel Nord Otaru.
We are delighted that you enjoyed our hotel’s location, as well as the spaciousness and cleanliness of the room we provided.
We are especially pleased to hear that you were able to relax and enjoy your stay.
We will continue to strive to provide warm and heartfelt service.
Thank you for taking the time to share your feedback with us.
We sincerely look forward to welcoming you back.
Hotel Nord Otaru
Reception
Anonymous User
Junior Suite
Stayed in May 2026
Family
8 reviews
8.0/10
Very good
Posted on Jun 22, 2026
The location is good for food. Not much shopping near by. The canal is very small. Letao is just opposite.
Response from Property: Thank you very much for choosing Hotel Nord Otaru.
We appreciate you taking the time to share your feedback with us.
Our entire staff remains committed to providing the best possible service to our guests.
We look forward to welcoming you back in the near future.
Hotel Nord Otaru
Reception
Taisuiyeye
Standard Twin Room
Stayed in May 2026
Family
103 reviews
9.5/10
Amazing
Posted on Jun 18, 2026
Facilities: It's a very old hotel, but fairly well-maintained.
Hygiene: Generally average.
Environment: Excellent location, right across from the canal. It's an easy downhill walk from the train station if you have luggage. The reverse is quite strenuous. A taxi ride is just the minimum fare (700).
Service: The breakfast is plentiful and seafood-friendly.
Original textTranslated by Google
Response from Property: Thank you so much for choosing to stay at Nord Otaru Hotel. We appreciate your compliment on our hotel's location and cleanliness. We are also pleased to know that you enjoyed the seafood rice bowl at our buffet breakfast. We also offer other delicious breakfast options, such as curry soup and stir-fried noodles with thick sauce. We will continue to strive to improve our service to ensure our guests' satisfaction. We look forward to your next visit. Nord Otaru Hotel Front Desk
Belle Chong’s
Superior Twin Room
Stayed in May 2026
Solo traveler
6 reviews
10/10
Outstanding
Posted on Jun 14, 2026
Fantastic hotel, I lost my wallet and front desk staff requested housing keeping staff to search my room again after checked out. The housekeeping staff manage to find my wallet and return it to me. I am so glad that this is a trust worth it hotel, I will go back next year again.
Response from Property: Thank you very much for choosing Hotel Nord Otaru.
We are all extremely relieved that your wallet has been found.
We are also very grateful for your kind words regarding our staff's service.
This will be a great encouragement to us going forward.
We will continue to strive to provide our guests with a comfortable stay.
We look forward to seeing you again.
Hotel Nord Otaru
Reception
Guest User
Junior Suite
Stayed in Apr 2026
Family
94 reviews
8.5/10
Very good
Posted on Jun 2, 2026
Strategically located in front of the canal, within the tourist dense attraction district. We stay for 2 nights and satisfied with the service and the stay.
Response from Property: Thank you very much for choosing Hotel Nord Otaru.
We are delighted that you were satisfied with our hotel's location and service.
We hope that your sightseeing in Otaru and your stay at our hotel will be a memorable one for you.
We will continue to strive to provide warm and heartfelt service to even more guests.
Thank you for taking the time to share your feedback.
We look forward to welcoming you back again.
Hotel Nord Otaru
Reception
munchysushi
Standard queen Room
Stayed in Apr 2026
Family
10 reviews
10/10
Outstanding
Posted on May 22, 2026
The room is a little old but clean! room is had enough space to open two 28 inch luggage, the view of the otaru canal is perfect and is within walking distance from the JR! Very convenient :
Response from Property: Thank you very much for choosing Hotel Nord Otaru.
The Standard Queen room you stayed in features a 160cm wide queen bed and a separate bathroom and toilet, making it a comfortable room type even for two people. We are delighted that you enjoyed your stay.
Our staff will continue to strive to provide the best possible service to our guests.
Thank you for taking the time to share your feedback about your stay.
We look forward to welcoming you back again.
Hotel Nord Otaru
Reception
Anonymous User
Standard Triple Room
Stayed in Mar 2026
Family
10 reviews
8.0/10
Very good
Posted on May 6, 2026
The room was very spacious and had a sofa. The hotel was about 10 min away from Otaru Station. Once you exit from the station, just walk straight and you will reach the hotel. Beside the pillows are a bit too soft, my family had a comfortable night at the hotel.
Response from Property: Thank you very much for choosing Hotel Nord Otaru.
We are delighted that you praised our hotel's location and the size of the room we provided.
We are also very relieved to hear that your family had a comfortable stay.
We hope you will visit Otaru again in a different season if you have the opportunity.
We look forward to welcoming your family back again.
Hotel Nord Otaru
Reception
Fkmack
Standard Twin Room
Stayed in Mar 2026
Family
9 reviews
10/10
Outstanding
Posted on Apr 19, 2026
Smooth check in
Lobby smells like smoke due to smoking room in the enclosed lobby
Easy access to tourist spot Otaru canal beside the hotel
Clean rooms just the right size for 2 pax
Ammenities like UCC drip coffee and facial products and toiletries available in lobby.
Response from Property: Thank you very much for choosing Hotel Nord Otaru.
We are delighted that you were satisfied with our hotel's location and the size of the room we provided.
Any amenities not available in your room are available at the amenity bar in the 1st-floor lobby. Coffee, apple juice, and iced milk are also available from 3 PM to 6 PM.
Regarding your comment about the smoking room, we have installed an air curtain at the entrance to minimize odor leakage. However, since this depends on the frequency of use, we will continue to take precautions to reduce the odor daily.
All of our staff will continue to strive to provide heartfelt service.
We look forward to welcoming you back again.
Hotel Nord Otaru
Reception
Nobelllr
Standard Triple Room
Stayed in Mar 2026
Family
32 reviews
10/10
Outstanding
Posted on May 4, 2026
Good breakfast
Good services
Good location
Nearby the canal
Easy walk to everywhere
Response from Property: Thank you very much for choosing Hotel Nord Otaru from among the many hotels available.
We are delighted to receive so many positive comments from our guests.
We will continue to strive to provide heartfelt service to ensure you have a comfortable stay.
We hope you will visit Otaru again in a different season.
We look forward to welcoming you back.
Hotel Nord Otaru
Reception
Elfman
Executive River Twin
Stayed in Mar 2026
Family
85 reviews
10/10
Outstanding
Posted on Apr 3, 2026
Always excellent, this is our go-to hotel every time we visit Otaru, Hokkaido. It's super convenient, the rooms are very spacious, and the breakfast this time was fantastic – a real improvement! Highly recommend!
Original textTranslated by Google
Response from Property: Thank you so much for staying at Nord Otaru Hotel again. We are delighted to receive your kind words. We will continue to strive to provide attentive and thoughtful service to ensure our guests have a comfortable stay. Finally, we sincerely thank you for your next visit. We look forward to your next visit. Nord Otaru Hotel Front Desk
Guest User
Standard queen Room
Stayed in Apr 2026
Couple
2 reviews
10/10
Outstanding
Posted on Jun 4, 2026
Great location and comfortable room with a goor view. Thank you.
Response from Property: Thank you very much for choosing Hotel Nord Otaru.
We are delighted that you enjoyed our hotel's location and the view from your room.
Our hotel is located right in front of the Otaru Canal, allowing you to enjoy the canal's ever-changing scenery throughout the seasons. We are especially pleased that you enjoyed your stay.
We sincerely hope you will visit our hotel again in the future.
Thank you again for your stay and for posting your review.
Hotel Nord Otaru
Reception
Guest User
Standard Twin Room
Stayed in Feb 2026
Solo traveler
24 reviews
10/10
Outstanding
Posted on Apr 21, 2026
If you going for skiing at kiroro resort this the place to stay, the bus stop is right at the hotel entrance, very convenient
Response from Property: Thank you very much for choosing Hotel Nord Otaru.
We are delighted to hear that you thoroughly enjoyed skiing in Hokkaido.
As you mentioned, a shuttle bus to Kiroro Ski Resort operates from across the road from our hotel. Reservations are required and only available to those who have made a reservation in advance through the ski resort's website. Please be aware of this beforehand.
We sincerely appreciate you taking the time to post your review.
We look forward to welcoming you back again.
Hotel Nord Otaru
Reception
pogpag
Superior Twin Room
Stayed in Feb 2026
Family
3 reviews
9.5/10
Amazing
Posted on Mar 27, 2026
There is car patk here. It is 1200 yen for the day.
Clean and good location. Good breakfast I will recommend for this hotel
Response from Property: Thank you very much for choosing Hotel Nord Otaru.We are delighted that you enjoyed the cleanliness, location, and breakfast buffet of our hotel.Our breakfast is very popular with many guests and features a menu that incorporates many local ingredients.We will continue to strive to provide even warmer and more heartfelt service.Thank you for taking the time to post your review.We look forward to welcoming you back again.Hotel Nord OtaruReception