To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.7
Amenities3.7
Service3.8
Cleanliness3.8
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All reviews(10)
Positive reviews(7)
Reviews with photos/video(1)
Negative reviews(1)
Carols628
Japanese-Style Room with Bath
Stayed in Jun 2024
Couples
2 review
4.0/5
Very Good
Posted on Sep 22, 2024
Very large hotel room, but little bit old style. Staff was very nice. Very old style of onsen but still acceptable.
Woshihuangrourou
Japanese-Style Room with Bath
Stayed in Jul 2024
Family
11 review
4.7/5
Amazing
Posted on Jul 17, 2024
Although the facilities are a bit old, the service is very good, the room is spacious, the hot spring water is very comfortable, and the food is great. The price is also affordable.
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Guest User
Stayed in Oct 2022
Travel with friends
2.0/5
Posted on Oct 8, 2022
I was expecting it to be reopened, but it seems that the lobby, restaurant, large public bath and guest rooms in the south building have been renewed. The east building had an old smell of the building and I was worried about the smell. The guest rooms in the East Building are Japanese-style tatami rooms with a bed, which is a bit unreasonable. The dinner buffet was a disappointing dish with almost no delicious food. The large public bath was large and the open-air bath was beautiful, and I was able to enjoy the moor spring. The bath is good, but it is better not to expect meals and rooms in the East Building.
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Original TextTranslated by Google
Response from Property: Dear tajitaji86 Thank you for using our hotel. We apologize for dissatisfied with the contents of the dinner and the smell of the room. As for the contents of the dinner, we have tried to prepare dishes that are conscious of local products, but we will try to improve the contents of the dishes while receiving the opinions of more customers. Regarding the guest room, it is only an excuse, but it seems that insects such as ladybugs enter, so only the minimum ventilation can be done for cleaning, and the smell is muffled. We will improve it so that it can be resolved in the past few days while looking at the ladybug situation. In addition, we are glad to hear that you were able to enjoy the hot springs even though we made you feel uncomfortable. Thank you very much for your opinion.
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Guest User
Stayed in Sep 2022
Family
5.0/5
Outstanding
Posted on Sep 10, 2022
It wasn't a sightseeing trip, but it was a Saturday and I thought it was a luxury because I couldn't get a business hotel, but it was a much more relaxing time than I imagined. The old-fashioned nostalgic atmosphere and the polite and friendly front desk lady. At night, I enjoyed the large public bath all by myself. In the morning, guests and junior high school girls can be spotted for some reason. I felt good in the morning.
Original TextTranslated by Google
Response from Property: Dear Tsurumi, Thank you for choosing our hotel and for staying with us. Since you were staying on Saturday, you may not have been able to relax, but I am glad that you had a relaxing time. In addition, thank you again for your kind words of praise and high evaluation for the staff and hot springs. We look forward to seeing you again when you have another chance. All the staff at Sasai Hotel
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Guest User
Stayed in Apr 2022
Family
4.0/5
Very Good
Posted on Apr 10, 2022
Two 8-tatami mat Japanese-style rooms seemed to have had their walls removed. It's 5 people, so it's plenty of space. The view from the room wasn't great because it was on the 2nd floor, but it was a quiet environment. Tokachi Onsen is very popular. There was a line for check-in on the same day, and I was kept waiting for a long time. We should increase the number of receptionists. Congestion is expected at the time of payment, so there was a note saying to come early, so I followed it. The number of items in the dinner buffet was abundant, but I was a little tired of the miscellaneous items. The same was true for breakfast. The bath was big and the open-air was good. It is a pity that there was no free coffee service.
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Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel and for staying with us. We apologize for keeping you waiting at check-in. We will review the operation. On June 22nd, the restaurant, guest rooms, and large open-air bath will be renovated and reopened. We will work together with our staff to provide better services while incorporating customer opinions. If you have another chance, we are looking forward to your visit to our hotel. Sasai Hotel staff