2 Chome-1-28 Nagara, Otsu City, Shiga Prefecture, 520-0046, JapanView hotel details
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Guest Reviews of Toyoko Inn Kyoto Biwako Otsu
8.9/10
Very good
75 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.3
Amenities9.0
Service9.0
Cleanliness9.4
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All reviews(75)
Positive reviews(73)
Reviews with photos/video(12)
Great location(17)
Great service(16)
Awesome rooms(14)
Clean and tidy(13)
Delicious breakfast(12)
Convenient location(11)
Awesome stay(6)
Negative reviews(2)
Guest User
Twin Room Non-smoking
Stayed in May 2026
Traveling with friends
6 reviews
8.0/10
Very good
Posted on Jun 24, 2026
The hotel is about 12-min walk from JR station. The selected room (15 sm with 2 beds) is very clean and spacious whereas the staff attitude and service is in line with the Hotel Chain's practice. Breakfast is included and the quality is so-so, not much expectation indeed. Sometimes, it is a bit packed as there are quite a number of business travellers. It is attractivec to have free coffee round the clock. Numerous restuarants incl. Starbucks are located at JR station which opened till late night which is an unexpectable priviledge. You can also find a Family Mart in 5-min walk near the hotel and some small restaurants, especially a local Ramen shop, opposite to the hotel with good service and food quality.
h_s_y_u
Standard Single Room-Smoking
Stayed in May 2026
Business traveler
4 reviews
10/10
Outstanding
Posted on Jun 26, 2026
I really enjoyed it.Location is good cuz it takes 10 minutes from Otsu station. View from 11 floors is spectacular.
Guest User
Economy Double Room-Non-Smoking
Stayed in Mar 2026
Couple
2 reviews
8.0/10
Very good
Posted on Apr 16, 2026
Basic but no complaints. I am not a fan of automatic check in machines though.
M_I_R
Economy Double Room-Non-Smoking
Stayed in Oct 2025
Couple
109 reviews
9.0/10
Great
Posted on Nov 25, 2025
This hotel perfect for a stay out from bustling Kyoto city. a bit far, but very good location if you dont mind 10mins walk to JR station.
Guest User
Economy Double Room-Non-Smoking
Stayed in Mar 2025
Family
2 reviews
8.0/10
Very good
Posted on May 11, 2025
High C/P. So rush hour it is hard to take elevator
Guest User
Single Room Non-smoking
Stayed in Feb 2024
Solo traveler
3 reviews
10/10
Outstanding
Posted on Apr 1, 2024
The staffs were very nice, the room was not big, but everything just was arranged correctly and comfortable. In the morning, there was nice breakfast.
Guest User
Economy Double Room-Non-Smoking
Stayed in Feb 2025
Couple
5 reviews
10/10
Outstanding
Posted on Apr 8, 2025
Ok good
Natee Kakeaw
Twin Room Non-smoking
Stayed in Sep 2023
Business traveler
1 reviews
8.0/10
Very good
Posted on Dec 8, 2023
Good to
Go
彷徨う旅人
Standard Single Room-Smoking
Stayed in Aug 2025
Business traveler
18 reviews
8.5/10
Very good
Posted on Sep 16, 2025
Being a Toyoko Inn, there's nothing wrong with the hotel itself. The rooms are clean and the service is also excellent.
The only downside is the location.
It's a bit far from both JR Otsu Station and Keihan Biwako-Hamaotsu Station, so it might be a bit difficult if you have luggage or during hot or cold seasons.
Also, there are no convenience stores nearby, so you might find it inconvenient if you forget to buy something.
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Muzu
Economy Double Room-Smoking
Stayed in Oct 2025
Solo traveler
24 reviews
8.5/10
Very good
Posted on Nov 6, 2025
It was far from any station, about a 12-minute walk. It was also a bit far to call a taxi, and carrying heavy luggage was tiring.
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Anonymous User
Economy Double Room-Smoking
Stayed in Mar 2025
Family
13 reviews
9.2/10
Great
Posted on Apr 5, 2025
The accommodation comes with breakfast, and the breakfast is rich. The breakfast changes every day for three days, which is good. The hotel is about a 5-minute walk from JR Otsu. There are some shops and supermarkets around. You can walk to Mii Temple, but it is relatively quiet and there are not many tourists. I stayed on the 14th floor. The room is small but well-equipped. I operated the machine myself. There were Chinese prompts. I chose not to clean, but I was given a new towel every day, which was hung in the bag outside the door. The wifi in the room was available in the afternoon of the first day, but it was not available at night. I went to the front desk to negotiate. The communication was a bit complicated, but it was solved smoothly. In addition, a password was given, but the wifi in the room on the 14th floor was not very stable for three days. Overall, it is still a recommended place.
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Popeng
Economy Double Room-Non-Smoking
Stayed in Jul 2025
Couple
23 reviews
7.5/10
Posted on Aug 19, 2025
Self-check-in was available, but the service was quite good.
There was a water dispenser and a small seating area.
The room was a bit more spacious than typical Japanese rooms, but there was only one elevator, so the wait was quite long. The breakfast was simple and delicious.
It's a few minutes' walk from the station, and there's a small shopping street nearby.
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Tadatoshi Shibata
Single Room Non-smoking
Stayed in Jul 2025
Business traveler
10 reviews
7.5/10
Posted on Aug 5, 2025
My room was in front of the air conditioner unit storage area, so the view from the window was terrible.
Apparently there are rooms with views of Lake Biwa, so I wish they'd let me choose the view I wanted.
Even though I asked if I wanted a room with a good view when I checked in...
I wish they'd explained to me that, if there was an air conditioner unit outside the window, unfortunately there were no other rooms available, or that the other rooms were more expensive.
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Kuailexiaocai
Single Room Non-smoking
Stayed in Apr 2025
Solo traveler
40 reviews
8.0/10
Very good
Posted on May 12, 2025
The location is convenient, very close to the subway station, and the room is of normal size. It is easy to find on the roadside, but there are trams on the road, so people with poor sleep may need to pay attention. I didn't feel anything when I slept alone
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Guest User
Twin Room Non-smoking
Stayed in Feb 2025
Couple
4 reviews
7.0/10
Posted on Mar 16, 2025
The location is good in the center of Hamaotsu. However, the parking lot was full, so I used the coin parking lot right in front, but it was difficult to park because the tram runs there. The breakfast buffet had a board showing the availability of the buffet, so it was easy to understand. It was good that there was a lot of ice available.