To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.2
Service9.2
Cleanliness9.2
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All reviews(70)
Positive reviews(11)
Reviews with photos/video(2)
Negative reviews(3)
Caoyouyang
Superior Deluxe Double Room With Balcony Non Smoking
Stayed in Jul 2025
Solo traveler
2 review
8.5/10
Very good
Posted on Sep 16, 2025
1) I love Old Bank! I stayed there for a week.
2) I loved it so much that I extended my stay at the hotel reception for another day, only to find it was significantly more expensive than the price I booked through Ctrip. It seems Ctrip is still the best choice for booking overseas hotels.
3) I hope Ctrip can improve the interactive review experience for customers. Actually, before I booked this hotel, I saw a comment below from a guest who left their luggage at the hotel, but didn't open it and went straight to the airport to check it in. Upon returning to China, they discovered their valuables were missing from their luggage. They assumed it must have been stolen while they were checking it in at the hotel. I really wanted to reply to that comment, but unfortunately, I can't. It's highly likely that the guest's luggage was stolen at the airport. I don't know if their flight back to China has a connecting flight; if so, the chances are even higher. This is far more likely than the hotel staff opening your checked luggage and taking your belongings. You might have been more effective if you contacted the airline and the airport immediately. I've experienced this myself. Overall, I think the chances of this happening at Old Bank are very low.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your kind review—we’re so pleased you enjoyed your stay at the Old Bank and chose to extend it. Guest security is very important to us, and we’re grateful for your balanced view.We hope to welcome you back again soon!Best wishes,Grace Du FeuFront Office Manager
Guest User
Classic Room
Stayed in Oct 2025
Business traveler
16 review
8.0/10
Very good
Posted on Dec 18, 2025
It doesn't deserve five stars; it's just at the level of a budget hotel.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.We invite you to review the many comments across our platforms, where guests consistently share very positive feedback about our 5-star service and team. We understand that expectations can vary, and we would love the opportunity to welcome you back and restore your faith in us.Best wishes,Grace Du FeuFront Office Manager
Guest User
Classic Room
Stayed in May 2025
Family
39 review
10/10
Outstanding
Posted on Jun 24, 2025
The room was clean and tidy, and the big bed was comfortable. However, the sound insulation on the upper floors was very poor, and it felt like the bottom of the building was about to fall.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to review your stay and for the 10/10 score! We are so pleased you found the bed comfortable as this is very important! The Old Bank Hotel is an old building with lots of history and charm and we'd like to reassure you that the building is completely sound and in no way close to falling. We hope to have the pleasure of welcoming you back again.Best wishes,Grace Du FeuFront Office Manager
Maxx❤️
Small Double Room
Stayed in Sep 2024
Couple
18 review
10/10
Outstanding
Posted on Oct 15, 2024
The location is excellent, right on High Street, opposite St. Mary's Cathedral; the room is newly renovated, the layout is pleasing to the eye, and the bedding is comfortable; the service is warm and thoughtful, and there is a small backyard with free parking. Recommended!
Original textTranslated by Google
Anonymous User
Classic Room
Stayed in Aug 2024
Solo traveler
1 review
1.0/10
Posted on Sep 12, 2024
I left my luggage at the hotel front desk for two hours, and then went to the airport for a flight back home in the evening. When I returned home and opened my suitcase, I found that the Burberry card holder I bought the night before had been stolen. Because the card holder was still there when I packed my luggage, and the suitcase had only been left at the front desk for two hours, I was very sure that it was stolen by the hotel staff. After reporting it to Ctrip and contacting the hotel, it was fruitless. To be honest, the distance was so far, and I didn't expect to find it back, but as a star hotel, such a thing actually happened, I was very speechless. This is my first time to comment on a hotel as a Ctrip member, and I must let everyone know the real situation. I hope that when Ctrip recommends hotels, the safety of foreign hotels should at least be put first.
Original textTranslated by Google
Response from Property: Dear Guest,We are surprised and disheartened to hear about your experience during your stay with us. We take this allegation very seriously and want to assure you that we have thoroughly investigated the situation.Our CCTV footage of the public areas shows that your bags were securely placed in our reception office at 11:08 AM and remained untouched until they were picked up at 1:01 PM. During that time, we can confirm that no one tampered with or moved your belongings.We have complete trust in our staff and their dedication to maintaining a secure environment for all our guests.We are committed to ensuring every guest feels safe and comfortable during their stay.If you would like to discuss this matter further, please feel free to reach out to us directly. Kind regards,Marta MartinFront Office Manager
TW56762222TRT100236
Classic Double Room Non smoking
Stayed in Apr 2024
Traveling with friends
74 review
9.5/10
Amazing
Posted on May 26, 2024
The location is excellent. The room is small but new. The breakfast is too expensive for 30 yuan per person. Slippers are provided. The service attitude is good. The parking lot is behind the hotel. Free parking is required. You need to contact the parking lot in advance for directions.
Original textTranslated by Google
Yanran
Classic Double Room Non smoking
Stayed in Oct 2023
Family
5 review
10/10
Outstanding
Posted on Nov 10, 2023
The hotel has an excellent location, artistic style, relatively new room facilities, very clean and tidy, and it was a pleasure to stay! Check in at 15:00. We arrived early. We originally planned to store our luggage first, but we were allowed to check in directly. Thank you very much!
Original textTranslated by Google
oshennigan
Classic Double Room Non smoking
Stayed in Dec 2023
Couple
15 review
8.0/10
Very good
Posted on Feb 4, 2024
The location of the hotel is unique, but the only drawback is that the rooms are very small.
Original textTranslated by Google
yellowboss
Small Double Room
Stayed in Jul 2023
Traveling with friends
2 review
10/10
Outstanding
Posted on Nov 19, 2023
Very good location, good hotel restaurant
Original textTranslated by Google
Wolawolaliuan
Classic Double Room Non smoking
Stayed in Jun 2023
Business traveler
3 review
2.0/10
Posted on Aug 8, 2023
Not recommended hotel
Original textTranslated by Google
Guest User
Deluxe Room
Stayed in Sep 2025
Solo traveler
72 review
10/10
Outstanding
Posted on Oct 23, 2025
酒店環境優美,服務熱情周到
Translate
Response from Property: Dear Guest,Thank you for your kind feedback. We are so pleased you enjoyed your stay.We hope to welcome you back again soon.Best wishes,Grace Du FeuFront Office Manager
King Jin Corp Singapore
Superior Deluxe Double Room With Balcony Non Smoking
Stayed in Jun 2025
Business traveler
31 review
10/10
Outstanding
Posted on Jul 12, 2025
Nice hotel nice location and will come back again. Thank you.
Response from Property: Thank you for this lovely 10/10 review! We look forward to welcoming you back time and time again.Best wishes,Grace Du FeuFront Office Manager
ednasobol
Superior Deluxe Double Room With Balcony Non Smoking
Stayed in Jul 2025
Couple
43 review
10/10
Outstanding
Posted on Aug 25, 2025
tremendous hotel
Original textTranslated by Google
Response from Property: Dear Guest.Thank you for this fantastic score from your stay with us.We hope to have the pleasure of welcoming you back again.Many thanks,Grace Du FeuFront Office Manager