Courtyard Oxford City Centre

The hotel is located at the city centre, just 3-5 minute walk from Westgate: can't be better: 5 stars The room is clean and daily house keeping did a good job: 5 stars Facilities are not perfect but understandable in limited space in an expensive city: 4 stars Service: Staff in general is professional and up to Courtyard standard ... EXCEPT the night shift assistant manager who made the check-in experience terrible!!!!!!!!!!!!!!!!! I wouldn’t call the night shift assistant manager’s attitude merely disappointing — it was astonishing. We arrived to check in around midnight, and it seemed we might have disturbed his sleep. He reacted with rudeness, even slamming the desk as he handed me the check‑in sheet, and curtly instructed me to sign it. It was already late at night, and after a long day of traveling I chose not to voice my disappointment at that time. However, I did not encounter him again in the following days during my stay. Indeed I sent a couple of messages through the booking agent to the hotel informing my late arrival, but none of them got a reply. Is it a normal practice (no response) of Courtyard?

Clean and big room. Perfect location to explore Oxford. Staff is very nice and helpful.

At the centre of the lovely town of Oxford. Easily walkable to every attractions and a large shopping mall Westgate. If you drive, the 24hrs carpark at the mall will be helpful.