To start with, I just looked up the open date of this hotel, as the feeling when you are there is that it is unfinished and not quite ready... However it has been opened a year. Positives: *The view. Make sure you request a view of Mt Fuji, as the hotel is arranged so that one half of the rooms are facing Fuji, the other half are facing... the construction of a new road, with some pretty views behind. *Size of the room. We booked a deluxe room and it was HUGE! Really spacious, two beds and a couch. The bathroom was also fantastic, with a huge spa bath in it. *Bedding. The beds were very comfortable, with soft and warm duvets. *Onsen. The onsen was really nice and quite large. It had a great combination of different waters, including a wine spa! Check your times though... SO MANY GUESTS! Lets look at some negatives now: ***Main negative. This hotel is targeted at tour groups. The car park has majority bus parking spaces. When we checked in, the bus parking started to fill and there were no less than 10 large tour buses by the time we went to our room with more arriving later in the evening. There was a large number of Chinese tour groups. *Front desk. Don't expect there to be someone at the front desk at any time during the day. Check in is 4:30pm and there is nobody there before hand, in fact - we came past at 3:30 to check it out on the way past.. And it seemed closed. *Service. In addition to the lackluster check in, we were told absolutely nothing by the front desk. They handed us the keys and told us to leave them in a box when we would leave because, surprise surprise there is no one there in the morning. We weren't informed about the restaurant, the onsen.. Really no information was presented to us - they were pretty focused on the tour buses and 50 odd people standing in a group. *Check in/out. As previously mentioned, check in is 4:30pm which is very late. It also has a 10am check out time - which seems very unreasonable for the amount you pay and you don't even get 18 hours in the room? *Location. Although the view is great, it comes at a price. Now, we had rented a car so we could drive there, but we looked and could not find any transport that would stop anywhere near it. It is quite out of town, and would require a taxi to reach. *Smoking rooms. There are communal smoking rooms on either side of the entrance door, which leads to the whole foyer smelling of smoke for the entirety of the evening. Very poor decision on location of the rooms and should definitely be rectified. *The rooms. Although large, the rooms are bare of anything aside from two beds, a couch and lounge table, mini fridge and a TV. No shelving, cupboards, paintings... It honestly looks unfinished and bare. *The restaurant. It is a huge hall with rows of tables.. Obviously for tour groups and not welcoming to a small number of people at all. We didn't get to try the food as it wasn't accommodating - so cannot comment on tha
Outstanding
204 Reviews