Holiday Inn Express Pachuca

Very clean spacious rooms and the bathrooms are cozy as well.

Second time we stay here because it just works. Good location, spacious rooms with excellent beds and breakfast included.

I paid $624 pesos to wash not that much laundry. I specifically indicated in the form no fabric softener. The used the softener anyway and ruined my clothes. So gross!

Room was very spacious, staff was helpful and efficient. Gym equipment is very old. There is a really good breakfast place right next door.

Very friendly staff and helpful staff

We were driving back to the city and was too tired to keep on driving. I booked my a a night the same day at this hotel using a free reward I had. Upon checking in I was I formed I had made reservation for the following week instead, which was my mistake l. However the overnight person at the front desk was rude about it, did not wanted to modified to that nights stay instead. I had to rebook and pay for the night we stayed. The hotel is ok, nothing fancy really. When rebook for the correct right, the gentleman at the front desk tries to overcharge me for the same room, I had to show him my phone where their website and ******* showed a different price. He kept on emphasizing on asking how many people will be staying in the room, which since the beginning of our conversation I had told him it was 3 adults a baby and one child. Total of 5 people. He wanted me to pay extra as the double bed suite with pull out couch was not enough. I ended up booking 2 rooms that night. Not only did I loose my free night earned through ******* but also had to pay for an additional room since the 5 people were too many for their advertisement of 6 people for such suite. This was just less than professional as there seem zero empathy on this guys behalf. We were all tired and had our luggage down, had a crying baby so we just decided to pay for the extra suite for that one person to sleep there. I’m not sure I’d this is just a tactic to over sell and meet their quota perhaps?

Agradable

I was here for two nights and was very comfortable. I reserved a city view suite and it was very spacious with a Netflix TV + living room area equipped with a mini fridge and microwave. There are no complaints on the convenience of the location nor comfortability of the hotel and room. I didn't have a chance to try the gym/pool or free breakfast but I would definitely stay here again. The only con was the very slow wifi I had, but I wasn't really there to work and I didn't bother to bring it to the staff's attention.