The Alts Hotel Reviews

Response from Property: Hi, W.A.W.A.NThank you for taking the time to share your experience with us. We are delighted to hear that you had a great stay and enjoyed our facilities, especially the gym, sauna, pool, and spa. It is also wonderful to know that you found the rooms spacious and clean, and that our staff made a positive impression through their friendly and attentive service.We sincerely apologize for the inconvenience you experienced with the bedding arrangement. Your comfort is extremely important to us, and we regret that the bed setup affected the quality of your sleep. Please rest assured that we will conduct an immediate investigation regarding this matter to ensure it is properly addressed and improved for future stays.Thank you once again for your valuable feedback. We truly appreciate your support and hope to have the opportunity to welcome you back for an even better experience in the future.Cheers!General Manager

Response from Property: Hi Guest User,Thank you for sharing your experience at The Alts Hotel Palembang. We are delighted to hear that you enjoyed your stay, the breakfast, and the rooftop swimming pool with its beautiful view.We also appreciate your kind words about our staff, and we are glad they could make your visit comfortable and enjoyable.Your recommendation means a lot to us, and we look forward to welcoming you, your friends, and relatives again in the future.Cheers!General Manager

Response from Property: Hi Alok,Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you enjoyed our service, pool, and bar area. We truly appreciate your understanding regarding the ongoing renovations — we’re working hard to enhance our facilities for an even better stay in the future. We hope to welcome you back again soon!Cheers!General Manager

Response from Property: Hi Anonymous User,Thank you for sharing your feedback with us. We appreciate your kind words about our reception staff and the spacious room. We apologize for any inconvenience you experienced due to the room’s distance from the escalator and the cleanliness of the linens. Your comfort and satisfaction are very important to us, and we will make sure to address these issues with our housekeeping team to improve future stays.We’re also sorry to hear about the pillows being too high for your preference; your input helps us consider options to enhance comfort for all our guests. Thank you again for your valuable feedback, and we hope to welcome you back for a better experience next time.Cheers! General Manager.

Response from Property: Hi Kim Lun Kuan,Thank you very much for your kind feedback! We are delighted to hear that you enjoyed our hotel's location, environment, and the quality of our service. It's also wonderful to know that you found our hotel clean and our breakfast tasty. Your positive comments mean a lot to us and inspire our team to continue delivering great experiences. We look forward to welcoming you back soon!Cheers! General Manager.

Response from Property: Hi @1m1,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated our friendly staff. We look forward to welcoming you back to Palembang soon. See you again!Cheers!General Manager

Response from Property: Hi Anonymous User, Terima kasih sudah memberikan pengalaman nya selama menginap di The Alts. Kami harap Anda akan merekomendasikan hotel kami kepada kolega dan teman Anda dan kami juga berharap dapat segera menyambut Anda kembali ke The Alts dalam waktu dekat. Cheers! General Manager.