Belmonte Luxury Rooms - LR Collection

II am writing to express my extreme dissatisfaction with the accommodation I recently booked at your place. We entered the room only to find it extremely dark. There was no light staris and cold, can not find anyone. we noticed that there were people who seemed to be drunk outside, and they were following us. To make matters worse, the car window was broken. Moreover, there was something scribbled like "Rafite" on the wall, which added to the overall sense of unease and insecurity. We did not feel safe at all staying in such an environment. Therefore, we left immediately. It was quite astonishing that it seemed you didn't even care whether we stayed or not. I believe that as a professional accommodation provider, you should ensure a safe and comfortable environment for your guests. The current situation not only failed to meet our basic. they refused refund it. attched the photos.

Everything was perfect. The hotel was in a great location. The room was very comfortable. Staff were excellent.

Highly recommend staying at the Belmonte LR Collection hotel! We stayed in the Camera Quadrupla Premium vista porto room, which was basically their junior suite. It had a cute sitting room with a balcony as well as a separate bedroom with a balcony and a beautiful bathroom. High ceilings throughout - it felt very spacious! In particular, Rosy from reception was extremely helpful! She provided great communication throughout the stay, and we really appreciated all of her help. We will definitely stay here again when we come back to Palermo!

Outstanding. The staff were exceptional - professional, attentive and accommodating. The rooms were immaculately clean and equipped with everything you need. In addition to a great location, with everything within easy reach.

Lovely place with a true luxury feeling. Centrally located and friendly staff. The interior was really nice and especially the bed was of high quality, giving us a nice sleep. I can highly recommend and would like to come back.

Transformed flat in a kind b&b. But the name “luxury” is missleqding. It’s a comfortable place to stay but not luxury. Location good and WhatsApp support great. Neverthelesss no staff at the property and you can hear everything from the other rooms.

Rosy was fantastic and the room was wonderful This place was decedent, well-looked after, lovely location and the rooms were gorgeous. Very well done rooms and staff were lovely. Rosy was especially brilliant, helpful, tentative and very friendly. Really good communication. Palermo is beautiful. Would recommend staying here to be close to everything walking distance.

Lovely room. Lovely staff.

Lovely stay with very helpful staff